Kimberly Hilderbrand
Shock,WV
Summary
Dynamic Office Manager at Suburban Mortgage with proven expertise in enhancing operational efficiency and delivering exceptional customer service. Skilled in inventory control and data management, I successfully streamlined filing systems, improving document accessibility. Committed to fostering team collaboration and supporting employee training initiatives, I ensure a productive and organized workplace.
Overview
1
1
Certification
Work History
Office Manager
Suburban Mortage
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Ensured prompt and effective resolution of client concerns via telephone and email channels.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office/Cna Aide
Strategic Home Health
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Office Administrative Assistant/HomeHealth Aide
Integra Care
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
In Home Health Aide
Strategic Home Health
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Administered prescribed medications under direction of physician.
- Provided mobility assistance such as walking and regular exercising.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
Education
Business Education
Calhoun Gilmer Career Center
Grantsville WvCollege Typing
Calhoun County High
Grantsville WvSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Document management
- Mail handling
- Inventory control
- Employee training
- Meeting planning
- Documentation and reporting
Certification
2 yr Business
Business
Notary in Wv
Timeline
Office Manager
Suburban Mortage
Office/Cna Aide
Strategic Home Health
Office Administrative Assistant/HomeHealth Aide
Integra Care
In Home Health Aide
Strategic Home Health
Business Education
Calhoun Gilmer Career Center
College Typing
Calhoun County High