Kimberly Hilgemann
Fort Wayne,IN
Summary
Innovative administrative professional with a proven track record at HomePointe HealthCare, excelling in efficient document management and proactive supply ordering. Strong problem solver skilled in Microsoft Word and Excel, enhancing operational efficiency and supporting quality patient care. Recognized for fostering positive relationships and delivering exceptional service that exceeds client expectations.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
HomePointe HealthCare
09.2023 - Current
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Supported office staff and operational requirements with administrative tasks.
- Assisted with medical coding and billing tasks. Support clinical staff by maintaining and entering Client Oasis on the iQIES Portal.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
Administrative Assistant
Stahl Engineering & Failure Analysis
09.2021 - 10.2022
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
Owner
Daisy Domestic Services
09.2015 - 11.2019
- Managed daily operations, ensuring high-quality service delivery to clients.
- Developed and implemented efficient scheduling systems for staff and services.
- Trained and mentored new employees on best practices in domestic services.
- Streamlined communication processes between clients and service staff for improved satisfaction.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Designed promotional materials to increase brand awareness in local community.
- Managed financial accounts to maintain budget discipline and ensure profitability.
Education
High School Diploma -
Snider High School
Fort Wayne, IN01-1983
Skills
- Administrative support
- HARP authorized for iQIES
- Microsoft Word
- File organization
- Excel spreadsheets
- Strong problem solver
- Customer service
Timeline
Administrative Assistant
HomePointe HealthCare
09.2023 - Current
Administrative Assistant
Stahl Engineering & Failure Analysis
09.2021 - 10.2022
Owner
Daisy Domestic Services
09.2015 - 11.2019
High School Diploma -
Snider High School