Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Kimberly Hill

Tipp City,OH

Summary

Objective is to transfer skills from combined work experiences to the Honda Underwriter position. Hardworking and passionate with strong organizational skills and abilities to help achieve company goals.

Overview

13
13
years of professional experience

Work History

Patient Access Representative - Family Health

Five Rive Rivers Health Centers
09.2023 - Current
  • Greet/assist patients during check-in.
  • Proficient in various healthcare software programs for accurate documentation of patient encounters.
  • Obtain patients' insurance information; determine eligibility for benefits for specific services rendered.
  • Facilitate smooth billing processes by verifying insurance eligibility; accurately enter details into system.
  • Address bad debt/past due balances in line with established protocol.
  • Process payments using cash and credit cards, maintaining accurate records of transactions.
  • Apply administrative knowledge with courtesy when explaining procedures/services to patients.
  • Deliver support to medical staff by timely completion of patient paperwork.
  • Facilitate communication between patients and various departments and staff.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during patient check-in and check-out.
  • Streamlined workflows within department.
  • Contribute to positive work environment by fostering strong relationships among colleagues, promoting teamwork, sharing best practices.
  • Participate in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.

Patient Access Representative - Call Center

Five Rivers Health Centers
06.2022 - 09.2023
  • Answered incoming calls and accurately scheduled appointments.
  • Verified patient demographics to keep information complete and up-to-date.
  • Helped address patient complaints through timely corrective actions and appropriate referrals.
  • Stayed calm under pressure and successfully handled difficult situations.
  • Secured confidential patient information in compliance with HIPAA standards to protect patient's privacy during all interactions.
  • Collected and entered patient demographic and insurance data into computer database.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Responded to inquiries by directing calls to appropriate personnel when needed.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environment.

Retired

Dayton Police Department
06.2020 - 06.2022
  • Traveled
  • Exercised self-care
  • Enjoyed quality time with family and friends.

Inspections and Audits Bureau Commander

Dayton Police Department
05.2018 - 06.2020
  • Conducted complete audit of police Property and Evidence Room after critical incident.
  • Recommended changes in personnel training, upgrades in security measures, and equipment. Recommendations approved.
  • Recommended outsourcing cleaning and maintenance of property room to professional company. Recommendation approved.
  • Recommended remodeling front office area as well as immediate and night storage areas; recommended redesign of overflow storage area.
  • Recommendations made based on information from formal inspections and audits training, internal police department policies and procedures, State of Ohio standards, and national best practices.
  • Identified compliance/non-compliance with departmental policies and procedures through spot and comprehensive inspections and audits, reported findings that were used to assist in measuring accomplishment toward departmental goals.
  • Studied processes and procedures; ensured that required reports and paperwork were complete, accurate, and up to date; reports filed according to departmental policy.
  • Identified inefficiencies, recommended economical and efficient use of departmental resources.
  • Prepared written reports, evaluations, and recommendations for improvement to Chief of Police.
  • Skilled at working independently and collaboratively in team environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Managed time efficiently in order to complete tasks within required deadlines.

Professional Standards Bureau Commander

Dayton Police Department
09.2013 - 05.2018
  • Redesigned police department disciplinary system to include education-based component.
  • Researched and proposed department-wide Procedural Justice training designed to achieve internal and external legitimacy and sustainable cultural/organizational change consistent with 21st century policing practices, professionalism, and ethics.
  • Increased accountability and improved public confidence in police by conducting thorough, objective, and timely investigations of misconduct complaints against police department employees
  • Made recommendations for changes to improve citizen complaint process and increase transparency; using early warning system, prepared recommendations to reduce incidents of misconduct and use of force by officers
  • Directed/reviewed/approved investigations completed by Professional Standards investigators; wrote findings and made disciplinary recommendations based on policies/procedures, training, labor contracts, and past practice
  • Oversaw Firearms Review Board convened for reviewing police involved shootings
  • Completed findings and submitted Board recommendations regarding discipline/training/policy changes to Chief of Police
  • Performed internal audits of investigations, processes, and disciplinary trends and made recommendations via written reports and staff presentations.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with strong work ethic.
  • Skilled at working independently and collaboratively in team environment.
  • Resolved problems, improved operations and provided exceptional service.

Central Investigations (Violent Crimes) Bureau Commander

Dayton Police Department
01.2013 - 09.2013
  • Recommended improvements in standards and working conditions of Forensic Investigations Unit by separating work area, crime scene evidence storage/refrigeration, and Forensic Services vehicles locations. Recommendation approved.
  • Improvements resulted in minimizing risk of cross contamination of evidence needed to support convictions in criminal court cases.
  • Improvements increased quality and efficiency of evidence storage and office space upgrades for Forensic Investigations Unit.
  • Oversaw several major, high profile criminal investigations while leading Homicide/Assault /Cold Case Squads, Special Victims Unit (Sexual Assault Squad, Domestic Violence Unit, Care House Team), Records Section, Forensic Investigations Unit, Crime Stoppers.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Gained strong leadership skills by managing projects from start to finish.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed and maintained courteous and effective working relationships.

West Patrol Operations Division – Day Watch Commander

Dayton Police Department
09.2011 - 01.2013
  • Headed successful reorganization of West Patrol Operations Division to align with new structure of police department.
  • Completed reorganization with minimal disruption in quality of and response to police services.
  • Successfully negotiated for additional space needed for reorganization, with no additional cost.
  • Pre-planned for movement of personnel, vehicles, equipment, which required cooperation and teamwork from supervisors, officers, and administrative personnel, as well as support from other city departments.
  • Assessed staffing and deployment of personnel and designed deployment plans.
  • Efficiently and effectively deployed manpower and resources while remaining below allocated overtime budget and without compromising officer/citizen safety.
  • Reinforced problem-oriented policing philosophy and use of crime analysis; identified crime patterns; assessed responses; measured outcomes.
  • Developed meaningful, sustainable partnerships with community stakeholders and neighborhood groups, other city departments, and public and private agencies; oversaw neighborhood problem solving initiatives.
  • Analyzed intelligence reports and identified potential threats.
  • Demonstrated exceptional leadership skills in high-pressure situations, e.g., serving search warrants.
  • Contributed to policy revisions and updates to ensure alignment with best practices.
  • Managed personnel scheduling effectively to ensure adequate coverage during peak times.
  • Coordinated with external agencies in emergency situations, facilitating effective collaboration and resource sharing.
  • Conducted and oversaw interrogations, briefings and debriefings.
  • Prepared and delivered investigative reports.
  • Mentored junior staff members by sharing knowledge learned from years of experience; promoted career development opportunities within division.
  • Established clear expectations for officer conduct, fostering culture of professionalism.
  • Spearheaded community outreach initiatives to build trust between department and residents while addressing specific concerns or issues in timely manner.
  • Evaluated performance through regular reviews, identifying areas for improvement, provided constructive feedback for professional growth.
  • Adapted quickly to changing situations by making informed decisions based on available information and resources.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Completed reports, reviewed investigations, recognizing discrepancies and promptly addressing for resolution.
  • Worked flexible hours across night, weekend, and holiday shifts.

East and West Patrol Operations Divisions – Night Watch Commander

Dayton Police Department
11.2010 - 09.2011
  • Managed critical incidents; provided media interviews, reviewed and fulfilled information requests.
  • Monitored staffing and overtime expenditure.
  • Attended briefings and participated in preparing and serving search warrants.
  • Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
  • Supported other projects and activities as needed.
  • Contributed to policy revisions and updates to ensure alignment with best practices.
  • Assisted with day-to-day operations, working efficiently and productively with all divisions.

Education

Bachelor of Arts - Liberal Arts And General Studies

University of Dayton
Dayton, OH
01.1996

Associate of Science - Liberal Arts And Sciences

Sinclair Community
Dayton, OH
01.1985

Skills

  • Organizational Skills
  • Microsoft Office Software Proficiency
  • Flexible and Adaptable
  • Critical Thinking
  • Dependable and Responsible
  • Attention to Detail
  • Active Listening
  • Research
  • Social Perceptiveness
  • Customer Relations

Accomplishments

  • Received the Respect for Law Award, Optimist International, Westmont Optimist Club, May 2018
  • Awarded certificate of completion for Moral Leadership: Creating Positive Change from the Ground Up, May 2018, John F. Kennedy School of Government at Harvard University, Executive Education
  • Awarded certificate of completion for Strategies for Building and Leading Diverse Organizations, September 2017, John F. Kennedy School of Government at Harvard University, Executive Education
  • Ohio Association of Chiefs of Police, Certified Law Enforcement Executive (CLEE) training and certification, 2015
  • Ohio Association of Chiefs of Police, Police Executive Leadership College (PELC), 2012

Timeline

Patient Access Representative - Family Health

Five Rive Rivers Health Centers
09.2023 - Current

Patient Access Representative - Call Center

Five Rivers Health Centers
06.2022 - 09.2023

Retired

Dayton Police Department
06.2020 - 06.2022

Inspections and Audits Bureau Commander

Dayton Police Department
05.2018 - 06.2020

Professional Standards Bureau Commander

Dayton Police Department
09.2013 - 05.2018

Central Investigations (Violent Crimes) Bureau Commander

Dayton Police Department
01.2013 - 09.2013

West Patrol Operations Division – Day Watch Commander

Dayton Police Department
09.2011 - 01.2013

East and West Patrol Operations Divisions – Night Watch Commander

Dayton Police Department
11.2010 - 09.2011

Bachelor of Arts - Liberal Arts And General Studies

University of Dayton

Associate of Science - Liberal Arts And Sciences

Sinclair Community

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Kimberly Hill