Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Hill

Monroe

Summary

Dynamic banking professional with a proven track record at Fifth Third Bank, excelling in customer service and analytical thinking. Skilled in educating clients and cross-selling tailored financial products, resulting in increased customer satisfaction and loyalty. Committed to maintaining compliance while fostering strong relationships and enhancing operational efficiency.

Overview

13
13
years of professional experience

Work History

Associate Banker

Chase Bank
08.2022 - Current
  • Assisted customers with account inquiries and transactions, ensuring a positive banking experience.
  • Provided support in processing loan applications, maintaining accuracy and compliance with regulations.
  • Collaborated with team members to resolve customer issues efficiently, enhancing service delivery.
  • Learned and utilized banking software for transaction processing and account management tasks.
  • Supported branch operations by preparing daily reports and balancing cash drawers accurately.
  • Engaged in training sessions to improve knowledge of banking products and services for effective customer assistance.
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
  • Maintained friendly and professional customer interactions.

Sales Assistant

CUSO Financial
10.2020 - 08.2022
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Identified upselling opportunities, contributing to increase in average transaction value.
  • Ensured strict confidentiality in handling sensitive information.

Personal Banker

Fifth Third Bank
07.2012 - 10.2020
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Processed deposits, withdrawals and ACH transfers accurately.

Education

Early Childhood Education

Miami University
Oxford, OH

Skills

  • Customer service
  • Analytical thinking
  • Professional demeanor
  • Educating clients

Timeline

Associate Banker

Chase Bank
08.2022 - Current

Sales Assistant

CUSO Financial
10.2020 - 08.2022

Personal Banker

Fifth Third Bank
07.2012 - 10.2020

Early Childhood Education

Miami University

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Kimberly Hill