Kimberly Hill
Chesterfield,MO
Summary
Dedicated and compassionate professional with over three years of experience in administrative roles within healthcare settings, specializing in patient communications and data management. Proven expertise in overseeing patient records, scheduling appointments, and ensuring compliance with HIPAA regulations while enhancing operational efficiency. Strong organizational and communication skills developed through roles in patient access, front office support, and caregiving contribute to the delivery of exceptional patient services. Committed to fostering a supportive environment that prioritizes patient care and satisfaction.
Overview
8
8
years of professional experience
Work History
Caregiver
Private Client Relative
11.2023 - 10.2025
- Provided compassionate care and support for a terminally-ill family member by assisting with daily living activities, ensuring comfort and safety. Responsibilities included scheduling medical appointments, assisting with medication management and promoting adherence to prescribed health plan, reported any changes to healthcare professionals promptly, maintained financial custodianship, and estate legal coordination.
Office Assistant/Patient Access Representative
SSM Health
02.2023 - 11.2023
- Provided clinic support; Greeted patients and visitors, managed over 80 office visits per day, answered, screened and routed over 100 telephone calls per day; Verified insurance, registered patients and scheduled appointments in EPIC; Collaborated with healthcare professionals to allow timely information for optimal patient care; Documented and maintained logs, reports and referrals; Maintained files and managed incoming/outgoing mail; Secured PHI per HIPAA regulations; Performed general administrative tasks, escalating issues through the proper channels as required.
Caregiver
Private Client Relative
05.2021 - 02.2023
- Assisted elderly disabled client with daily living needs; Provided transportation to medical appointments; Assisted with daily personal hygiene, grocery shopping, meal preparation, laundry and house cleaning; Assisted with medication reminders and administration; Provided advocacy and support.
Administrative Assistant (Contractor)
Workforce logic/Net2Source
12.2019 - 05.2021
- Served in administrative support roles for corporate clients in diverse industries, including financial and healthcare. Managed front-desk reception, database administration, spreadsheet creation, coordination of meetings and managed company's incoming and outgoing mail.
Temp Patient Service Representative
Impellam Group/Kaiser Permanente Hospital
09.2017 - 12.2019
- Scheduled patient appointments and maintained up to date records of medical and insurance information; Communicate with patients to confirm appointments and address questions regarding billing and insurance policies; Assist medical providers by organizing and preparing medical charts for daily rounds; Resolve patient inquiries related to their charts.
Education
Bachelors - Social Work
California State University Long Beach
Long Beach, CaliforniaSkills
- Effective communication
- Healthcare support coordination
- Attention to detail
- Proficient in electronic health record (EHR) systems
- Insurance verification
- Team collaboration skills
- Proficient in Microsoft Excel
- Efficient multi-tasking under pressure
- Knowledge of HIPAA regulations
Timeline
Caregiver
Private Client Relative
11.2023 - 10.2025
Office Assistant/Patient Access Representative
SSM Health
02.2023 - 11.2023
Caregiver
Private Client Relative
05.2021 - 02.2023
Administrative Assistant (Contractor)
Workforce logic/Net2Source
12.2019 - 05.2021
Temp Patient Service Representative
Impellam Group/Kaiser Permanente Hospital
09.2017 - 12.2019
Bachelors - Social Work
California State University Long Beach