Kimberly Hilliard
Auburn,AL
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Management, Team Lead, Special Operations
Whataburger
Opelika, AL
02.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Underwriter, Marketing Partner
Senior Life Insurance Company
Thomasville, GA
05.2018 - 02.2024
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Increased customer satisfaction through timely communication and efficient handling of loan applications.
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Collaborated with sales teams to develop competitive pricing strategies for new products, increasing market share.
- Ensured compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
- Enhanced underwriting efficiency with the implementation of an automated system for managing application data.
- Participated in industry conferences and events, staying current on emerging trends and expanding professional network connections.
- Spearheaded initiatives aimed at streamlining workflows between departments, leading to increased collaboration and efficiency across the organization.
- Supported review and acceptance or denial of new or renewal business.
- Streamlined underwriting processes by creating standardized templates for evaluating applicant qualifications.
- Ascertained application viability by verifying collateral values, title reports and appraisals.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Determined and documented loan conditions and communicated requirements and decisions.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
- Supported business development efforts by providing data-driven insights and recommendations for product optimization and expansion opportunities.
- Negotiated favorable terms with reinsurers, resulting in improved coverage options at lower costs for clients.
- Managed a portfolio of high-risk clients, implementing tailored underwriting guidelines to minimize losses while maintaining growth opportunities.
- Monitored market conditions and economic trends to identify and limit potential risks.
- Conducted ongoing market research to identify trends, enabling the company to adjust its product offerings as needed.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Analyzed data to identify trends and predict future insurance needs.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Developed strong partnerships with industry influencers to expand brand reach through sponsored content opportunities.
- Trained junior staff members on best practices in digital marketing strategies, tools, and techniques.
- Launched successful influencer partnerships increasing online engagement and driving interest toward products or services.
- Improved conversion rates by A/B testing various landing page designs and call-to-action messaging.
- Analyzed market trends and competitor activity to inform data-driven marketing decisions.
- Orchestrated creative projects involving graphic design, video production, photography ensuring consistent branding across all deliverables.
- Strengthened client relationships through regular communication and personalized account management strategies.
- Implemented tracking measures to monitor campaign performance, using insights gained to refine future efforts.
- Managed advertising budgets to ensure optimal return on investment across multiple paid media channels.
- Utilized data analytics tools to track consumer behavior patterns leading to improved targeting tactics in future campaigns.
- Generated high-quality leads for the sales team by designing and executing email marketing campaigns.
- Streamlined internal processes to increase overall efficiency within the marketing department.
- Collaborated with cross-functional teams to develop integrated marketing plans that met company objectives.
- Spearheaded public relations initiatives, securing valuable press coverage in top-tier publications.
- Optimized website performance, driving increased organic traffic through SEO best practices.
- Enhanced customer engagement with the development of tailored content across social media platforms.
- Maximized event success by managing all aspects of planning, promotion, and execution for trade shows and conferences.
- Boosted sales revenue through the creation of targeted promotional materials for various marketing channels.
- Crafted compelling storytelling narratives for product launches that resonated with target audiences.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Performed market segmentations, targeting and positioning for each product line.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Created and managed social media campaigns to increase brand engagement.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Conducted market research to identify new opportunities and target markets.
- Devised content strategy to effectively engage target audiences.
- Continually maintained and improved company's reputation and positive image in markets served.
- Coordinated with design and media teams to develop high-quality creative assets.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Optimized email campaigns to increase open and click-through rates.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Improved website visibility through development and implementation of SEO strategies.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Wrote and distributed press releases to increase brand visibility.
Insurance Underwriter/ Marketing
Lincoln Heritage Life Insurance
Birmingham, AL
05.2016 - 07.2018
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
- Collaborated with agents to develop customized insurance packages, meeting specific client needs.
- Implemented innovative strategies to streamline workflow processes, resulting in increased productivity among team members.
- Improved risk assessment accuracy by conducting thorough investigations and evaluating insurance applications.
- Streamlined underwriting processes, resulting in faster turnaround times for clients seeking coverage.
- Conducted comprehensive risk analyses, ensuring accurate pricing for various types of insurance policies.
- Achieved high levels of customer retention through personalized service and attention to detail in policy creation.
- Mentored junior underwriters, fostering a positive team environment focused on achieving business objectives.
- Continually updated professional knowledge, staying current on market trends and emerging risks within the industry.
- Maximized underwriting efficiency with the implementation of automated systems for policy evaluations.
- Developed strong working relationships with brokers, enhancing collaboration on complex cases requiring tailored solutions.
- Successfully managed a diverse portfolio of clients across multiple industries while maintaining excellent loss ratios over time.
- Provided expert guidance to sales teams regarding proper risk selection criteria for new business opportunities.
- Analyzed data to identify trends and predict future insurance needs.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
Education
None - Business Management
Auburn University-Montgomery
Montgomery, ALAdvanced Diploma -
Loachapoka High School
Loachapoka, AL05.2004
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Work Planning and Prioritization
- Coaching and Mentoring
- Documentation And Reporting
- Performance Improvement
- Work Planning
- Complex Problem-Solving
- Analytical Thinking
- Goal Setting
- Overseeing Daily Activities
- Quality Improvement
- Conflict Resolution
- Mentoring
- Daily workflow improvement
- Leading Team Meetings
- Safety
- Safety processes and procedures
- Staff education and training
- Coaching
- Client Support
- Cash Handling
- Flexible Schedule
- Client Service
- Issue Resolution
- Complaint resolution
- Shift Scheduling
- Giving Constructive Feedback
- Evaluating Employee Work
- Team Check-Ins
- Performance Evaluations
- Influencing skills
- Employee Evaluation
- Technical Support
- Overtime Management
- Feedback Delivery
- Onboarding and Orientation
- Key Performance Indicators
- Sales expertise
- Expectation setting
- Account Management
- Telemarketing expertise
- Time Management
- Multitasking
- Active Listening
- Relationship Building
- Decision-Making
- Excellent Communication
- Written Communication
- Project Planning
- Program Evaluation
- Project restructuring
- Disaster Recovery Planning
- Adaptability
- Professional Demeanor
- Business Development
- Analytical Skills
- Problem-solving aptitude
Timeline
Management, Team Lead, Special Operations
Whataburger
02.2021 - Current
Underwriter, Marketing Partner
Senior Life Insurance Company
05.2018 - 02.2024
Insurance Underwriter/ Marketing
Lincoln Heritage Life Insurance
05.2016 - 07.2018
None - Business Management
Auburn University-Montgomery
Advanced Diploma -
Loachapoka High School