Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Hilterbran

OKLAHOMA CITY,Ok

Summary

Dynamic and results-driven professional with a proven track record at AT&T, where I consistently exceeded sales targets. Expert in customer relationship management and conflict resolution, I leverage organizational skills and a strategic approach to enhance operational efficiency and customer satisfaction. Renowned for transforming challenges into opportunities, achieving top-ranking status through innovative solutions and team collaboration.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

21
21
years of professional experience

Work History

Office Manager

Factory Appliance Service
09.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Communications Specialist

OU Medical Center
08.2020 - 09.2022
  • Streamlined internal communication processes, strengthening employee engagement and productivity.
  • Maintained updated database of on-call staff, ensuring prompt response in critical situations.
  • Ensured seamless operations by performing regular equipment checks and troubleshooting technical issues.
  • Exhibited strong problem-solving skills by identifying potential issues or bottlenecks within the paging system and proposing effective solutions to improve overall efficiency.
  • Improved overall customer satisfaction ratings through timely execution of paging requests combined with a courteous and professional demeanor.
  • Handled high call volumes efficiently, responding promptly to requests for paging services while maintaining accuracy in message delivery.
  • Assisted new hires with training, sharing best practices, and mentoring them on proper procedures.
  • Supported emergency response teams with timely and accurate information by operating paging systems effectively.
  • Contributed to a positive work environment by maintaining professional relationships with coworkers and supervisors.
  • Collaborated closely with other departments such as maintenance crews, security personnel, or administrative staff when coordinating paging services for large-scale events or emergencies within the facility.
  • Managed high-stress situations calmly, providing clear instructions to callers during emergencies.
  • Leveraged strong multitasking skills to manage multiple phone lines, monitor radio frequencies, and operate various computer systems simultaneously without error or delay in service provision.
  • Increased team collaboration through effective communication with colleagues during shift overlaps.
  • Reduced response times by efficiently prioritizing and dispatching messages for emergency personnel.
  • Enhanced communication efficiency by monitoring and routing incoming calls to appropriate personnel.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.

Senior Sales Agent

AT&T
06.2003 - 06.2020
  • Achieved top-ranking status among peers consistently by exceeding sales targets month after month.
  • Developed strong client relationships through consistent communication and outstanding service.
  • Resolved conflicts between clients and internal stakeholders diplomatically, ensuring mutually beneficial outcomes for all parties involved.
  • Continuously refined personal sales approach based on feedback from managers, peers, and customers to improve effectiveness over time.
  • Created tailored proposals showcasing unique selling points of products or services directly aligned with specific client requirements.
  • Collaborated with cross-functional teams to streamline processes, reducing inefficiencies and improving the overall customer experience.
  • Enhanced customer satisfaction by addressing concerns promptly and providing personalized solutions.
  • Consistently exceeded quarterly quotas by skillfully identifying qualified prospects through diligent pipeline management efforts.
  • Worked closely with marketing team members to develop targeted sales materials and campaigns that effectively reached desired audiences.
  • Trained junior sales agents in product knowledge, effective sales tactics, and negotiation skills for better performance outcomes.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Stayed current on company offerings and industry trends.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

High School Diploma -

Midwest City High School
Midwest City, Oklahoma
05-1991

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Scheduling and calendar management
  • Payroll processing
  • Relationship building
  • Scheduling
  • Scheduling coordination
  • Inventory control
  • Employee supervision
  • Conflict management
  • Training and coaching
  • Workflow planning
  • Policy and procedure modification
  • Computer skills
  • Scheduling and coordinating
  • Customer relationship management
  • Problem resolution
  • Good judgment
  • Schedule management

Timeline

Office Manager

Factory Appliance Service
09.2022 - Current

Communications Specialist

OU Medical Center
08.2020 - 09.2022

Senior Sales Agent

AT&T
06.2003 - 06.2020

High School Diploma -

Midwest City High School

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Kimberly Hilterbran