Kimberly Hiltz

Primary Responsibilities:

• Scheduling: Assisting with scheduling appointments and answering patient inquiries, contributing to a welcoming and supportive environment.
• Insurance Verification: Diligently verifying insurance coverage for our patients to ensure a seamless care experience.
• Accurate Estimate Preparation: Providing patients with precise co-payment estimates based on their verified benefits, upholding our commitment to transparency and trust.

Secondary Responsibilities:

• Claims Follow-Up: Proactively following up on claims with insurance companies to facilitate timely reimbursements.
• Answered average of 30 phone calls daily and messages for 5-physician's. Scheduling appointments, and handling patient inquiries.

• I had a little girl and was very blessed to have gotten to stay home with her during those extremely crucial beginning years of her life.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Accounts Receivable, Accounts Payable, Filing claims, Collections for 5 offices, 7 doctors
• Proficient in PBS Endo and Endovision
• Texting patients when they have a balance and processing online payments via Sesame Communications
• Handling all collections via attorney office
• Working directly with the local VA hospital and ensuring claims are paid in a timely manner
• Answering any patient or team member questions when related to billing and or the collections/refunds process
• Explaining how insurance has processed the patients claims when needed.

• Check In/Check Out, Scheduling, Accounts Receivable, Accounts Payable, Filing insurance claims.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Coordinated special projects and managed schedules.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Prophy's, taking X-Rays, placing sealants, chair side assisting, sedation dentistry, inventory control and staff scheduling for 4 locations.
• Regularly evaluated employee performance and provided feedback.
• Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
• Managed 25 employees with various personalities and from different cultures for large 8-physician practice.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

• Prophy's, taking X-Rays, placing sealants
• Sterilized rooms and prepped equipment and instruments for 10+ procedures daily.