KIMBERLY HJERMSTAD
Administrative & Sales Coordinator
Catawba,SC
Summary
| WWW: Bold Profile | Professional Summary
Dynamic and results-driven professional with a proven track record in client relations, sales coordination, and administrative support. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Sales Coordinator
JMC Food Equipment
01.2022 - Current
- Coordinated between sales and marketing teams to create and distribute promotional materials
- Processed daily purchase orders efficiently, ensuring timely and accurate intake
- Collaborated with customers to review inventory, product descriptions, and account status
- Collaborated with various EDI platforms to streamline client communication processes
- Processed and managed sales samples, ensuring accurate tracking and organization
- Acted as the primary liaison between sales teams and customers in the southeast territory
- Compiled and maintained detailed reports on damages and logistics issues
- Resolved grievances with logistic carriers, ensuring compensation
- Coordinated supply orders across various locations, maintaining efficient stock levels
- Monitored supply costs and identified increases to maintain budget control
- Developed comprehensive Standard Operating Procedures (SOPs) to streamline client relations and sales coordination processes
- Managed and organized Google Drive to streamline document access and enhance team collaboration.
Marketing | Administrative Assistant
Moore Yacht Sales
12.2020 - Current
- Developed and disseminated monthly newsletters using MailChimp
- Compiled newsletter analytics and distributed reports to brokers
- Facilitated communication between brokers and vessel documentation companies
- Coordinated and managed product displays at boat shows to enhance brand visibility
- Managed Google Business page and reviews to enhance online presence
- Organized and managed sponsorships and events, contributing to successful marketing campaigns
- Updated and maintained vessel listings on various platforms
- Collaborated with web developer to implement site updates.
Customer Service Manager | Office Controller
Cool Gear | Igloo Corp
, MA
03.2015 - 06.2020
- Responded to customer service calls and emails, ensuring timely and effective resolution of inquiries
- Addressed and managed customer product complaints, maintaining strong client relationships
- Managed social media channels to address and resolve product issues
- Managed the packaging and shipping of products, samples, and prototypes
- Managed and maintained warehouse inventory to ensure optimal stock levels
- Coordinated meetings with representatives from UPS, USPS, FedEx, Staples, and W.B
- Mason to ensure seamless office operations
- Collaborated with Quality Assurance to document trends and identify hazards
- Served as the primary liaison between the Cool Gear office and building management for maintenance issues, power outages, and office space bookings
- Managed the procurement and inventory of office supplies to ensure smooth operations
- Oversaw employee purchase transactions, ensuring precision and promptness
- Organized food services for meetings and attended to the needs of showroom-conference rooms
- Prepared and bound professional presentations for client meetings
- Planned and managed the scheduling of staff training programs
- Served as a Notary Public in Massachusetts, ensuring the authenticity of documents
- Created and oversaw a Barter/Trade program, achieving over $27,000 in gift cards and products for employee rewards and sponsorships.
Reporter | Journalist
The Enterprise Newspaper
, MA
01.2015 - 04.2015
- Engaged in weekly meetings with local Police Department to gather and confirm log details
- Covered weekly court events, providing comprehensive and factual reports for publication
- Reported on Mashpee School Committee meetings, ensuring accurate and timely coverage
- Conducted in-depth interviews with Senior Citizen Council members to gather insightful information for reports
- Reported on Mashpee Wampanoag Tribe meetings, ensuring comprehensive coverage and factual accuracy
- Authored front page news articles, delivering timely and impactful stories
- Staging the Moments | MA
- Event Hosting Company
Event Manager
Staging The Moment
01.2008 - 01.2015
- Consulted with clients to ascertain their event needs and budget, delivering tailored and memorable events
- Developed and executed detailed itineraries for events, ensuring smooth and seamless operations
- Coordinated and managed all aspects of event planning, staging, and execution to deliver successful events
- Facilitated communication between vendors to maintain event quality and timelines
- Oversaw the systematic breakdown and packing of all vendor products.
- Strengthened client loyalty by delivering memorable experiences that exceeded expectations.
- Optimized event budgets by negotiating contracts with vendors and suppliers.
Photographer
Scott Doonan Photography
, MA
03.2007 - 01.2015
- Engaged with clients before photo sessions to discuss requirements and promote tailored photography packages
- Supported the photographer in arranging lighting and equipment
- Arranged subjects to optimize lighting conditions for photography
- Managed and directed children and animals to capture engaging and dynamic photographs
- Modified gels and light throwers to achieve desired lighting effects
- Crafted visually appealing sell sheets to promote various photography packages
- Reviewed images with clients’ post-shoot to ensure satisfaction and select final photos
- Curated and organized image displays to enhance visual appeal and drive sales.
Education
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Quincy College
Business Administration and Management
Some College
Skills
Product marketing
Sales support
CRM software proficiency
Direct mail campaigns
Promotional material design
Teamwork and collaboration
Multitasking and time management
Customer service
Problem-solving
Time management
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Critical thinking
Clear communication
Organizational skills
Telephone and email etiquette
Effective communication
Adaptability and flexibility
Customer and client relations
Verbal and written communication
Document and file management
Customer relations and communications
Decision-making
Relationship building
Office administration
Organizational management
Microsoft office
Writing and editing
Documentation and recordkeeping
Team building
Task prioritization
Data entry
Office management
Self motivation
Client relations
Interpersonal skills
Conflict resolution
Scheduling and calendar management
Appointment scheduling
Professionalism
Administrative procedures
Employee communications
Interpersonal communication
Microsoft Office Suite
Project planning
Records management
Professional demeanor
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
401k matchWork-life balanceCompany CultureCareer advancementTimeline
Sales Coordinator
JMC Food Equipment
01.2022 - Current
Marketing | Administrative Assistant
Moore Yacht Sales
12.2020 - Current
Customer Service Manager | Office Controller
Cool Gear | Igloo Corp
03.2015 - 06.2020
Reporter | Journalist
The Enterprise Newspaper
01.2015 - 04.2015
Event Manager
Staging The Moment
01.2008 - 01.2015
Photographer
Scott Doonan Photography
03.2007 - 01.2015
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Quincy College
Business Administration and Management
Some College
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