Kimberly Hoang
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
Work History
Hostess/Server/Trainer
Yamamori Japanese Cuisine
Pearland, TX
01.2022 - 05.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Answered customers' questions, recommended items and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Bachelor Of Arts - English
University of Houston
Houston, TX06.2025
Associate Of Arts And Sciences - Liberal Arts And Sciences
Houston Community College
Houston, TX05.2021
High School Diploma - N/A
Hastings High School
Houston, TX05.2017
Skills
- Active Listening and Communication
- Warm and Welcoming
- Time Management
- To-Go Order Preparation
- Menu Memorization
- Team Player
- Cash Register Operations
- Reading Comprehension
- Monetary Transactions
- Doordash and Ubereats
- Microsoft Word
- Good Communication Skills
- Guest Observations
- Valid Food Handlers Certification
- Cash and Transaction Handling
- Table Bussing
- Guest Greeting and Seating
- Waiting Tables
- Safe Work Practices
- Shift Management
Certification
Food handler certificate
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Japanese
Elementary
Chinese (Mandarin)
Elementary
Timeline
Hostess/Server/Trainer
Yamamori Japanese Cuisine
01.2022 - 05.2022
Bachelor Of Arts - English
University of Houston
Associate Of Arts And Sciences - Liberal Arts And Sciences
Houston Community College
High School Diploma - N/A
Hastings High School
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