Kim Hobden
Denver,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
General Manager
Ace Handyman Services Operating Co.
06.2013 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Trained, coached and mentored staff to support smooth adoption of new system programs.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
- Worked in tandem with with leadership to better understand business process and initiate improvements, helping company achieve goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Managed, trained and motivated Office and Field Teams to continuously improve knowledge and abilities in the daily operations.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
National Sales Manager
Lending Tree|Done Right!
05.2011 - 05.2013
- Exceeded targets by building, directing and motivating high-performing sales team.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Attended events, training seminars and manufacturer product showcases.
- Built and drove growth of national accounts in collaboration with key internal staff; successfully achieved long-term partnerships and increased revenue in less than one year’s time.
- Consistently exceeded all monthly and quarterly sales goals through leading and mentoring of a high performance sales team; top month topped 661% of goal and acquisition of 32 new accounts.
- Established and cultivated relationships with corporate management staff and national partners.
- Successfully negotiated and acquired 70+ major national accounts and partnerships.
Licensed Insurance Sales Agent
State Farm
06.1995 - 05.2011
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Remained impartial in order to advise clients based on circumstances.
Education
High School Diploma -
Port Huron High School
Port Huron, MI06.1988
Skills
- Verbal and Written Communication
- Sales Team Development
- Strategic Planning
- Problem Resolution
- Project Management
- Staff Management
- Communication Skills
- Team Leadership
- Interpersonal Skills
- Time Management
- Operations Management
- Analytical Skills
- Leadership
- Marketing
References
Dennis Kyle
Personal Reference
303.xxx.xxx
Rick Velez
Personal Reference
303.xxx.xxx
Eddy Wittry
Work Reference
303.xxx.xxx
First Last
Work Reference
03.xxx.xxx
Timeline
General Manager
Ace Handyman Services Operating Co.
06.2013 - Current
National Sales Manager
Lending Tree|Done Right!
05.2011 - 05.2013
Licensed Insurance Sales Agent
State Farm
06.1995 - 05.2011
High School Diploma -
Port Huron High School