Kimberly Hodgman
Supervisor
Fort Worth,TX
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Committed to providing outstanding customer service and assistance.
Overview
6
6
years of professional experience
Work History
CENTER SUPERVISOR
BIOLIFE PLASMA SERVICES
02.2021 - Current
- Perform and train 20+ employees on all tasks in medical history, phlebotomy and sample processing areas
- Create plans for employees training and growth
- Interviewed employees for promotions
- Experience in navigating two different Learning Management Systems
- Oversee employee performance and give feedback
- Head of customer service committee working with donors to resolve concerns and encourage them to leave reviews online
- Brought company reviews up 10%
HUMAN RESOURCES MANAGER, BOOKKEEPER
DIRECT CONNECTION PRINTING AND MAILING
06.2018 - 02.2021
- Manage all HR duties for 40+ employees
- Process all invoices ensuring all bills were paid on time and in full
- Performed reconciliation of all bank statements and credit statements
Education
BACHELOR OF ART IN SOCIOLOGY -
UNIVERSITY OF ARIZONA
Skills
Multitasking Abilities
SOP Adherence and Implementation
Processes and procedures
Workflow Planning
Process Improvement
Problem-solving abilities
Handling Complaints
Employee Retention
Multitasking Abilities
Timeline
CENTER SUPERVISOR
BIOLIFE PLASMA SERVICES
02.2021 - Current
HUMAN RESOURCES MANAGER, BOOKKEEPER
DIRECT CONNECTION PRINTING AND MAILING
06.2018 - 02.2021
BACHELOR OF ART IN SOCIOLOGY -
UNIVERSITY OF ARIZONA