Kimberly Holbrook
Millcreek
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
01.2020 - 04.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Server/Caregiver
Legacy Village Assisted Living
09.2019 - 01.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Customer Service Representative
MAXIMUS FEDERAL SERVICE
07.2017 - 01.2020
- Answer inbound calls with a polite and professional manner and address questions regarding the affordable care act, complete applications and enrollment for consumers and answer general health care questions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Credit Consultant
Progrexion
07.2014 - 01.2015
- I made outbound and answered inbound calls from clients with inquiries about the services we offered like credit repair, rent to own homes, bankruptcy, etc in hopes of transferring them to our sales department and signing them up for our services
- Managed a diverse client portfolio by offering tailored solutions and maintaining consistent communication to meet their unique needs.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Established strong relationships with clients by maintaining open lines of communication and providing ongoing support throughout the consulting process.
Retail Sales Associate/Supervisor
Toys R Us
11.2012 - 12.2014
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
- Engaged in friendly conversation with customer to better uncover individual needs.
Senior Loss Prevention Specialist
Ross
04.2013 - 07.2014
- Held accountable for making sure all employees know and are thorough with the policies by conducting team meets and knowledge reviews weekly
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Facilitated strong communication between store staff and loss prevention team, fostering awareness and cooperation among all personnel.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
- Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
- Educated employees on proper cash handling procedures, reducing instances of cash register shortages or overages.
Cashier
Burger King Corporation
06.2012 - 08.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Upsold additional products and services to increase revenue..
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Hunter High School
Salt Lake City, UT06.2013
No Degree - General Studies
Salt Lake Community College
Salt Lake City, UT05.2014
Skills
- Exceptional customer service
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Service prioritization
- Sales expertise
- Quality Control
- POS System Operation
- Account Management
- Problem-Solving
- Adaptable and Flexible
- Cash handling and management
- Guest Relations Management
- Customer Focus
- Team Leadership
- Employee Training
- Training and mentoring
- Microsoft Office
- Policies and Procedures
- Call Response and Transfer
- Security Monitoring
- Loss Prevention
- Account Invoicing
- Retail Operations
Certification
- Food Handler Certification, Current
- Moral recognition therapy, Current
- IV Insertion Technician, Current
- CPR Certification, 01/16, Current
- Phlebotomy 11/2013
- First Aid Certification, 01/16, Current
Timeline
Server
Olive Garden
01.2020 - 04.2021
Server/Caregiver
Legacy Village Assisted Living
09.2019 - 01.2020
Customer Service Representative
MAXIMUS FEDERAL SERVICE
07.2017 - 01.2020
Credit Consultant
Progrexion
07.2014 - 01.2015
Senior Loss Prevention Specialist
Ross
04.2013 - 07.2014
Retail Sales Associate/Supervisor
Toys R Us
11.2012 - 12.2014
Cashier
Burger King Corporation
06.2012 - 08.2012
High School Diploma -
Hunter High School
No Degree - General Studies
Salt Lake Community College
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Justin AllenJustin Allen
Server, Delivery Specialist, and Certified Trainer at Olive GardenServer, Delivery Specialist, and Certified Trainer at Olive Garden
Larry AllenLarry Allen
Server at Olive GardenServer at Olive Garden
William CoatesWilliam Coates
Server at Olive GardenServer at Olive Garden
Ferrin EricksonFerrin Erickson
Mechanic at SelfMechanic at Self