Kimberly Hollie
West Peoria,IL
Summary
Dynamic operations leader with proven success at HGS, enhancing team efficiency and productivity through strategic workflow optimization and effective communication. Skilled in risk assessment and conflict resolution, I excel in developing contingency plans and fostering a positive team environment, driving performance improvements and achieving operational goals.
Overview
29
29
years of professional experience
Work History
Operations Team Leader
HGS - Hinduja Global Solutions
08.1998 - 01.2025
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Workforce management experience with scheduling
- Coaching and development
- Process payroll
- Administering corrective action and process terminations
- Lead Operator experience
- Training employees
- Hire employees
Shift Leader
Kentucky Fried Chicken
05.1996 - 06.2011
- Lead a shift of employees to ensure efficiency.
- Handle cash
- Food preparation
- Bank deposits
- Service customers
Education
N/A - Nursing
Illinois Central College
East Peoria, ILDipolma - College Preparatory Classes
Manual High School
811 S Griswold Peoria, IL05.1996
Skills
- Operations management
- Risk assessment
- Team efficiency
- Workflow optimization
- Performance metrics
- Customer service
- Process improvement
- Effective communication
- Conflict resolution
- Leadership development
- Strategic planning
- Time management
- Positive attitude
- Team leadership
- Problem-solving
- Team motivation
- Training assistance
- Team supervision
- Goal setting and tracking
Timeline
Operations Team Leader
HGS - Hinduja Global Solutions
08.1998 - 01.2025
Shift Leader
Kentucky Fried Chicken
05.1996 - 06.2011
N/A - Nursing
Illinois Central College
Dipolma - College Preparatory Classes
Manual High School
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