Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Hollingsworth

Statesboro,GA

Summary

Proven Operations Specialist with a track record of enhancing customer satisfaction and operational efficiency at Emerge Tech LLC. Excelled in complaint handling and customer service, leveraging Microsoft Office for data management. Demonstrated ability to remain calm under pressure, significantly improving team performance and client relationships through effective problem resolution and prioritization skills.

Overview

7
7
years of professional experience

Work History

Customer Operations Specialist

Emerge Tech LLC
01.2022 - Current
  • Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
  • Improved overall operational efficiency, contributing to company growth and success.
  • Reduced response times by optimizing internal communication processes among team members.
  • Managed high volumes of customer inquiries, effectively prioritizing tasks to meet deadlines consistently.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.

Operations Specialist

Loadhawk Logistics
01.2020 - 12.2021
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Operations Manager

Re Trans
11.2017 - 01.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led onboarding and training of new hires to fulfill business requirements.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Islands High School
Savannah, GA
06.2012

Skills

  • Client Relationship Building
  • Complaint Handling
  • Customer satisfaction measurement
  • Customer Service
  • Computer Skills
  • Understanding Customer Needs
  • Calm Under Pressure
  • Problem Resolution
  • Customer Relations
  • Microsoft Office
  • Data Entry
  • Work Prioritization

Timeline

Customer Operations Specialist

Emerge Tech LLC
01.2022 - Current

Operations Specialist

Loadhawk Logistics
01.2020 - 12.2021

Operations Manager

Re Trans
11.2017 - 01.2021

High School Diploma -

Islands High School

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Kimberly Hollingsworth