KIMBERLY HUTCHISON
Palestine,US
Summary
Relying on over 20 years of experience in providing outstanding customer service. Dedicated and detail-oriented skills with multitasking, follow-through, and problemsolving experience gained during my over 20 years in customer service and support. Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities. Adapts quickly to changing seasonal demands, needs, and priorities. Motivated to keep customers happy and contribute to the company's success. Insightful Insurance Sales Agent offering 2 years of successful client account management and team leadership to contribute positively to a Insurance Broker role. Strategic and focused with a passion for fostering the Empowered Financial Services vision through commitment to client satisfaction.
Overview
30
30
years of professional experience
Work History
Life Insurance Broker
Empowered Financial Services
Palestine, TX
04.2023 - Current
- Ensured compliance with applicable laws and regulations governing the sale of life insurance products.
- Developed and implemented client-focused strategies to maximize sales growth.
- Fostered relationships with clients to ensure satisfaction with life insurance coverage.
- Attended conferences, seminars, and workshops to stay abreast of changes in the industry.
- Analyzed customer needs and recommended life insurance policies accordingly.
- Assisted customers in filing claims for death benefits or other losses related to life insurance policies.
Receptionist Clerk
Emanuel Funeral Home
Palestine, TX
11.2019 - 08.2023
- Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Was in charge of collecting, sorting, distributing, and sending mail and packages
- Received business correspondence and routed it to the appropriate departments and employees
- Routed incoming calls to the most qualified personnel and departments within the company
- Client payments for [Product or Service] were collected, and account balances were updated
- Provided customer service and resolved or escalated issues to management for resolution
- Wrote professional memos, letters, and marketing copy to support business objectives and growth
- Kept the reception area clean and tidy to give visitors a positive first impression
- Answered phone calls from clients, vendors, and a variety of other callers looking for information
- Prepared packages for shipment, pickup, and courier services in order to provide customers with prompt delivery
- Monitored the premises, screened visitors, updated logs, and issued passes to maintain security
- Gathered and prepared documentation and reports for office meetings, distribution, and filing
- Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
Customer Service Representative Agent
Kaiser Permanente Corona Medical Offices
Corona, CA
02.2022 - 12.2022
- Kept track of requests, problems, and solutions by documenting conversations with customers
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Assessed each caller's benefits to determine service needs and concerns
- Looked at customer account information to figure out what was wrong and how to fix it
- Answered numerous daily phone calls in order to efficiently resolve billing and general customer issues
- Explained billing procedures to customers, processed payments, and assisted with payment option setup.
Financial Analyst
Deloitte
Dallas, TX
11.2020 - 11.2021
- Extracting and integrating data from a variety of databases to support status reporting and analytical efforts related to financial transactions, forecasting, and control.
Eligibility Specialist
Texas Health and Human Services Commission
Palestine, TX
06.2008 - 06.2019
- Dealt with all customer service issues courteously and in accordance with company policies
- Performed a variety of tasks with little supervision, such as making sure the office ran accordingly
- Conducted interviews with applicants and explained the scope of various benefits that were available
- Provided prompt and courteous assistance to customers in person and over the phone
- Communicated with people from various cultures and backgrounds during the application process.
Correctional Officer
Texas Department of Criminal Justice - George Beto Unit
Tennessee Colony, TX
04.1996 - 05.2006
- Head counts, visitor logs, and scheduled activities were all used to keep track of inmates
- Inmate crews working in the kitchen, operations, and on the cellblock were under my supervision
- Built solid relationships with staff and residents to keep institution safe and secure
- Was in charge of up to 144 inmates who were housed in a maximum security unit
- Looked for contraband throughout the building and grounds, as well as in the living quarters and work areas.
Tagger
Walmart Distribution Center
Palestine, TX
02.1994 - 04.1996
- Double-checked the data's accuracy and integrity
- Had an excellent attendance record and was always on time for work
- Multi-tasked to ensure that all assigned projects ran smoothly and effectively
- Checked the quality and accuracy of completed orders.
Education
Some college (No degree) - Vocational Nursing
Trinity Valley Community College
Palestine, TX08-1991
Some college (No degree) - Data Entry
Dallas College El Centro Campus
12-1989
GED -
Trinity Valley Community College
Skills
- Data entry
- Client-focused
- Excel in [areas of expertise]
- Report preparation
- Customer satisfaction
- Money handling abilities
- Credit card processing
- Excellent communication
- Multi-line phone talent
- Conflict and dispute resolution
- Customer service
- Cold calling
- Microsoft Office
- Social Media Marketing
- Policy analysis
- Cold-calling
- Financial Planning
- Insurance sales strategy
- Streamlining processes
- Referral management
- Building Relationships
- New Agent Training
- Insurance Policy Sales
- Email Marketing
- Policy adjustment knowledge
- Underwriter Collaboration
- Client Retention
- Client Relationship Management
- Policy Reinstatement Approvals
- Appointment Scheduling
- Negotiation Tactics
- Client Account Management
- Policy management expertise
- Client Service
- Client Education
Timeline
Life Insurance Broker
Empowered Financial Services
04.2023 - Current
Customer Service Representative Agent
Kaiser Permanente Corona Medical Offices
02.2022 - 12.2022
Financial Analyst
Deloitte
11.2020 - 11.2021
Receptionist Clerk
Emanuel Funeral Home
11.2019 - 08.2023
Eligibility Specialist
Texas Health and Human Services Commission
06.2008 - 06.2019
Correctional Officer
Texas Department of Criminal Justice - George Beto Unit
04.1996 - 05.2006
Tagger
Walmart Distribution Center
02.1994 - 04.1996
Some college (No degree) - Vocational Nursing
Trinity Valley Community College
Some college (No degree) - Data Entry
Dallas College El Centro Campus
GED -
Trinity Valley Community College
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