Kimberly Holtyn

Manage accounts' indoor plants health and vitality. Responsible for growth, pest control, moisture, fertilizing and additional supplements to ensure happy and healthy plants. This includes light conditions, temperature and humidity. Troubleshoot and problem solve to ensure the best environment for plants to grow well in. Manage people in accounts and establish friendships that enable ease in plant care. Working independently to maintain weekly schedule, to successfully visit and service all assigned clients.

• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Assisted Street Sales Employees with their accounts on the inside.
• Developed standard operating procedures for all administrative employees.
• Maintained CRM database with customer updates and report generation.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Trained new personnel regarding company operations, policies and services.