Kimberly Horne
Horn Lake,MS
Summary
Results-driven Service Department Associate with expertise in customer service, inventory control, and financial transactions. Committed to enhancing service delivery and streamlining operations to improve customer satisfaction. Business Development representative
Overview
11
11
years of professional experience
Work History
Service Department Associate
MT MORIAH AUTO SALES
Memphis, Tennessee
02.2019 - Current
- Handled inbound calls, connecting customers with service support to resolve issues effectively.
- Identified customer needs promptly, contributing to improved service delivery and customer satisfaction.
- Processed accounts payable and receivable transactions accurately, ensuring financial operations ran smoothly.
- Updated databases with accurate, current information on a regular basis.
- Posted all purchase orders for service sales and external vendors accurately.
- Managed incoming inventory to ensure proper stocking levels.
- Verified vehicle costs by ensuring repair orders and vendor work were posted at sale time.
- Participated in annual floor plan audits and physical inventories across multiple locations.
BDC REPRESENTIVE
Collierville Auto Center
COLLIERVILLE , TN
08.2018 - 02.2019
- Answered inbound sales calls and proactively reached out to potential customers to address questions and schedule appointments.
- Managed inbound and outbound calls to provide effective customer support and address inquiries.
- Identified customer needs promptly to deliver tailored solutions and enhance satisfaction.
- Utilized CRM software to track customer interactions and resolve issues.
- Received and checked in merchandise to ensure accurate inventory levels. throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
BDC Manager
LANDERS BUICK GMC
Southaven, MS
03.2015 - 08.2017
- Managed daily operations of business development center team, enhancing team effectiveness and workflow.
- Oversaw lead generation processes supporting sales initiatives and boosting revenue.
- Achieved weekly appointment targets for outreach efforts, following pre-set guidelines for appointments, shows, and outbound calls.
- Coordinated appointment scheduling for sales and service departments, streamlining processes and contributing to overall efficiency.
- Maintained CRM system for tracking customer interactions and leads, ensuring data accuracy.
- Followed BDC scripts and guidelines for inbound and outbound calls.
Education
High School Diploma -
Senatobia High School
Senatobia, MS05-2000
Skills
- Customer service
- CRM management
- Service operations
- Financial transactions
- Purchase order processing
- Database management
- Inventory control
Timeline
Service Department Associate
MT MORIAH AUTO SALES
02.2019 - Current
BDC REPRESENTIVE
Collierville Auto Center
08.2018 - 02.2019
BDC Manager
LANDERS BUICK GMC
03.2015 - 08.2017
High School Diploma -
Senatobia High School