Kimberly Hornsby
Middlesboro ,KY
Summary
Dynamic professional with a proven track record at London Travel Plaza, enhancing customer engagement through effective communication and Microsoft Office proficiency. Excelled in employee training and staff supervision, significantly improving service desk efficiency. Skilled in liquor law compliance and adept at resolving complex problems, ensuring a seamless shopping experience.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
London Travel Plaza
04.2019 - 07.2024
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Referred to price sheets and special sale bulletins to enter price changes.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Masters - Business Education/Teaching Certification
Union College
Barbourville, KY12.1988
Masters In Education Grades K-12 - Education
Lincoln Memorial University
Harrogate, TN05.1983
Skills
- Employee Training
- Microsoft Office
- Staff Supervision
- Bank Deposits
- Liquor regulations and compliance
- Liquor Law Compliance
- Wire Transfers
Timeline
Customer Service Cashier
London Travel Plaza
04.2019 - 07.2024
Masters - Business Education/Teaching Certification
Union College
Masters In Education Grades K-12 - Education
Lincoln Memorial University
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