Kimberly Horzsa
Raeford,NC
Summary
Accomplished Director of Business Office at Open Arms Retirement Center, adept in operations management and staff leadership. Spearheaded process improvements and fostered a team-oriented environment, enhancing productivity and employee morale. Skilled in payroll management and maintaining vendor relationships, consistently ensuring operational excellence and financial accuracy. Demonstrates exceptional organizational skills and a commitment to professional development.
Overview
31
31
years of professional experience
Work History
Supervisor of Housekeeping and Laundry Department
Open Arms Retirement Center
2016.07 - 2024.02
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Improved residents' satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Responsible for department scheduling.
- Oncall 24/7 for call-outs.
Director of Business Office
Open Arms Retirement Center
2012.01 - 2024.02
- Monitored inventory levels for office supplies; proactively ordering when necessary.
- Managed a team of administrative professionals, ensuring a high level of productivity and collaboration.
- Completed assessments of bad debt, labor costs, and other areas of importance.
- Responsible for bank deposits.
- Reconciled deposits against ledgers, accounting software, and bank statements.
- Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
- Implemented an effective filing system, greatly improving document organization and retrieval times.
- Addressed any facility maintenance issues promptly; coordinating repairs or maintenance services as needed.
- Hired, trained, and motivated well-qualified staff.
- Maintained strict confidentiality when handling sensitive information related to company operations, employee records, and financial data.
- Provided guidance and support to employees during challenging situations or periods of change within the company.
- Facilitated training sessions for employees, ensuring they had the necessary skills to excel in their roles within the organization.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, inservices and meetings for staff.
- Responsible for all Admissions and paperwork required by State Law.
- Maintained close relationships with the residents and responsible parties.
- Created a family friendly environment for the residents and responsible parties in order for them to feel comfortable and adapt easier.
- Bi-monthly payrolls.
- Maintained timecards, travel logs, and payroll spreadsheets.
- Listened to all complaints from staff, residents, and responsible parties and followed up with these complaints.
- Made all decisions in regards to the building, staff, and residents when the Administrator was not present in the building.
- Most importantly, advocating for resident rights.
Data Entry Clerk III
SHC Management & Reality Company-Corporate Company
1998.09 - 2011.12
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Assisted in development of new data entry protocol, leading to improved data integrity.
- Optimized data backup procedures, safeguarding against data loss and facilitating easy recovery.
- Enhanced team productivity with organization and filing of documents both digitally and physically.
- Supported successful audit processes by providing accurate and timely data reports.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
- Streamlined invoice processing, ensuring timely payments and financial record accuracy.
- Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Created spreadsheets for more efficient recordkeeping.
- Reconciled nine checkbooks against bank statements.
- Responsible for four facilities' account receivables and payables.
- Responsible for four facilities' semi-monthly payrolls.
- Quarterly and year-end taxes.
- Completed State Cost Reports for all four facilities.
- EDS billing for North Carolina Medicaid for Medicaid recipients living in each facility. Billing for ambulation, toileting, eating, and transportation.
Administrator Assistant
Open Arms Retirement Center
1995.09 - 1998.08
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Calculated hours and submitted payroll to achieve timely distribution of funds.
- Organized company-wide training sessions which resulted in increased employee knowledge about specific topics.
- Arranged conference rooms and facilities to prepare for meetings.
- Facilitated communication between departments by acting as a liaison for interdepartmental requests and updates.
- Supported executive management by preparing reports, conducting research, and assisting with special projects.
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent relationships with staff, residents, and responsible parties through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Worker's Compensation claims.
Shift Supervisor and Medication Aide
Open Arms Retirement Center
1993.09 - 1995.08
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved residents questions and concerns.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Administered prescribed drugs to high-volume patient caseload.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Safeguarded patients from potential drug interactions by carefully reviewing their medical histories before administering any new medications.
- Contributed to positive patient outcomes by closely monitoring and reporting any adverse reactions or changes in condition following medication administration.
- Supported the nursing staff with essential tasks, streamlining the overall care process.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Demonstrated comprehensive knowledge of state regulations regarding medication administration, staying current on updates as needed.
- Streamlined communication between healthcare providers and pharmacists, ensuring accuracy in both prescription orders and dosage instructions.
- Improved patient understanding of medications by providing clear explanations of drug actions and side effects.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Facilitated seamless shift changes by thoroughly documenting medication administration activities for incoming team members.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reordered medication to maintain adequate supply.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored patient responses to medication to report adverse reactions quickly.
- Monitored medication storage area to maintain medication security and control.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reviewed patient progress to document effects of any prescribed medication.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
Certified Nursing Assistant
Open Arms Retirement Center
1993.06 - 1993.08
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
EMT -
Sandhills Community College
Pinehurst, NC05.1995
Diploma -
Hoke County High School
Raeford, NC06.1993
Certified Nursing Assistant -
Sandhills Community College
Pinehurst, NC06.1993
Skills
- Staff Training and Development
- Staff Leadership
- Operations Management
- Payment Processing
- Process Improvements
- Recordkeeping abilities
- Labor Cost Controls
- Organizational Development
- Business Administration
- Human Resources Management
- Revenue reviews
- Relationship Building
- Office Administration
- Employee Onboarding
- Office Management
- Deadline Management
- Training and coaching
- Scheduling and calendar management
- Payroll Processing
- Account Reconciliation
- Payroll Management
- Inventory Control
- Administrative Support
- Document Management
- Business recordkeeping
- Records Management
- Payroll and budgeting
- Credit and collections
- Policy and procedure modification
- Human Resources
- Expense Reporting
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Microsoft Office
- Flexible Schedule
- Training and Orientation
- Data Entry
- Self Motivation
- Goal Setting
- Professionalism
- Interpersonal Communication
- Time management abilities
- Adaptability
- Administrative background
- Vendor relationships
- Professional Demeanor
- Knowledgeable of accounting programs Peachtree, Quickbooks, and Deluxe
- Knowledgeable of QuickMar
Timeline
Supervisor of Housekeeping and Laundry Department
Open Arms Retirement Center
2016.07 - 2024.02
Director of Business Office
Open Arms Retirement Center
2012.01 - 2024.02
Data Entry Clerk III
SHC Management & Reality Company-Corporate Company
1998.09 - 2011.12
Administrator Assistant
Open Arms Retirement Center
1995.09 - 1998.08
Shift Supervisor and Medication Aide
Open Arms Retirement Center
1993.09 - 1995.08
Certified Nursing Assistant
Open Arms Retirement Center
1993.06 - 1993.08
EMT -
Sandhills Community College
Diploma -
Hoke County High School
Certified Nursing Assistant -
Sandhills Community College
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