Kimberly Houser
Cedar Rapids,IA
Summary
Dynamic training professional with a proven track record of enhancing employee engagement and knowledge retention through innovative and interactive training methods. Skilled in information management and compliance to achieve positive outcomes through proactive analysis and collaboration. I utilize feedback to update and improve training programs to align with company metrics, goals, and performance strategies.
Overview
13
13
years of professional experience
Work History
Team Lead and Training Assistant
TaxAct
05.2013 - 05.2017
- Increased employee interactive involvement and knowledge retention by 30-45% as a result of interactive trainings
- Facilitated training presentations of 150+ employees
- Designed and presented onboarding training materials across multiple shifts annually
- Demonstrated strong call-handling skills, professional etiquette, and set a positive example during training sessions
- Used customer and employee feedback, monitoring, and data analysis to develop and improve future trainings
- Maintained and updated training materials consistent with process, software, and procedure changes
Environmental Coordinator/Administrative Assistant
Weyerhaeuser/International Paper
09.2004 - 02.2009
- Facilitated training presentations of 300+ employees
- Designed and presented training materials across 3 shifts and multiple departments
- Scheduled and tracked 3-5 separate training modules annually
- Ensured training materials aligned with company policy, procedures, and goals
- Adhered to the company training template standards and requirements
Education
Associate of Arts - Commercial And Advertising Art
Hawkeye Community College
Waterloo, IA05-1990
Certificate - Workforce Skills
Kirkwood Community College
Cedar Rapids, IA06-2010
Certificate - Computer Information Systems
New Horizons Computer Learning Center
Cedar Rapids, IA05-2011
Skills
- Customer Service and Support
- Leadership
- Public Speaking
- Project Planning and Scheduling
- Employee Onboarding
- One-on-One Mentoring
- Teamwork and Collaboration
- Problem-solving and Conflict Resolution
Accomplishments
Generated multiple Allianteer newsletters
Timeline
Team Lead and Training Assistant
TaxAct
05.2013 - 05.2017
Environmental Coordinator/Administrative Assistant
Weyerhaeuser/International Paper
09.2004 - 02.2009
Associate of Arts - Commercial And Advertising Art
Hawkeye Community College
Certificate - Workforce Skills
Kirkwood Community College
Certificate - Computer Information Systems
New Horizons Computer Learning Center
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