Kimberly Hover
Taylorsville,UT
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
33
33
years of professional experience
Work History
Sales Agent
Extra Space Storage
Midvale, UT
07.2014 - 07.2022
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Explained features and advantages of storage products or services to promote sales.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Sales Agent
Ocurrance
Draper, UT
01.2012 - 05.2014
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Explained features and advantages of products or services to promote sales.
- Identified new targets, developed new business opportunities and presented product lines to customers.
National Events Manager
Inovision LLC.
Draper, UT
01.2006 - 11.2011
- Selected and ordered refreshments, decor and event materials.
- Managed administrative logistics of events planning, event booking and event promotions.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Prioritized and organized activities, details and timelines for Real Estate Technology Events
Customer Service Manager
Coaching Institute
Draper, UT
09.2004 - 01.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Customer Service Manager
Athletic Bag Company
Salt Lake City, UT
09.1988 - 08.2004
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored customer service operations to assess agent performance and provide feedback.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
Education
Diploma -
Kearns High School
Kearns, UT06.1987
Skills
- Closing Sales
- Lead Prospecting
- Account Servicing
- Customer Service and Assistance
- Sales Representation
- Inside and Outside Sales
- Persuasive Techniques
- Agent Support
Timeline
Sales Agent
Extra Space Storage
07.2014 - 07.2022
Sales Agent
Ocurrance
01.2012 - 05.2014
National Events Manager
Inovision LLC.
01.2006 - 11.2011
Customer Service Manager
Coaching Institute
09.2004 - 01.2006
Customer Service Manager
Athletic Bag Company
09.1988 - 08.2004
Diploma -
Kearns High School
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