Kimberly Howard
Green Cove Springs
Summary
Results-driven customer service professional with 15+ years of experience in diverse roles, including recovery specialist and client care representative. Proven expertise in problem-solving, effective communication, and managing high-volume inbound and outbound calls. Skilled in utilizing CRM software and data entry to enhance customer satisfaction and streamline operations. Committed to delivering exceptional service and fostering positive client relationships in remote and hybrid work environments. Authorized to work in the US for any employer.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Recovery Specialist
Viking Client Services, LLC (Hertz Rental Car)
07.2023 - 04.2025
- Filing claims for Hertz Rental Car for Hertz vehicles brought back with damage, speaking with different insurance companies, answering inbound calls, making outbound calls.
Client Care Representative
Amplifon/Miracle Ear
11.2019 - 07.2023
- Making out bounds calls to patients, scheduling appointments, data entry, problem solving and sales.
PCA
Professional Health Care Services
09.2014 - 06.2020
- Assisting people with care who need help with day to day assistance in meeting their needs. Preparing/cooking meals, deep and standard house cleaning, transporting to doctors appointments, running errands and laundry.
Customer Service Representative
Comcast
02.2013 - 07.2017
- Take heavy inbound calls, problem solving, sales and data entry.
Bartender/Manager
Champions Bar & Grill
05.2005 - 10.2013
- Manage staff, open/close bar, inventory and stocking bar, bookkeeping, schedule staff, pour and serve drinks and cash handling.
Education
High School Diploma and some college - Business Marketing
NAU
Bloomington, MNSkills
- Customer service
- Order entry
- Microsoft Excel
- Bartending (10 years)
- Negotiation
- Upselling
- Analysis skills
- Organizational skills
- Restaurant experience
- Microsoft Outlook
- Bar Management (6 years)
- Computer skills
- Cash handling
- Microsoft Office
- Cold calling
- Microsoft Powerpoint
- Caregiving
- Mac OS
- SharePoint
- Phone etiquette
- English
- Communication skills
- Office management
- Supervising experience
- Microsoft Word
- Call center
- Sales
- Working with people with disabilities
- Telemarketing
- Typing
- Customer service (10 years)
- Marketing
- CRM software
- Data entry
- Time management
- Marketing (3 years)
- Bartending
Certification
- PCA Certificate September 2016 to Present
- Bartender License
- Driver's License October 2022 to August 2026 Class D
Timeline
Recovery Specialist
Viking Client Services, LLC (Hertz Rental Car)
07.2023 - 04.2025
Client Care Representative
Amplifon/Miracle Ear
11.2019 - 07.2023
PCA
Professional Health Care Services
09.2014 - 06.2020
Customer Service Representative
Comcast
02.2013 - 07.2017
Bartender/Manager
Champions Bar & Grill
05.2005 - 10.2013
High School Diploma and some college - Business Marketing
NAU
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