Kimberly Howard
Elberton,GA
Summary
Detail-oriented professional with a proven track record in claims processing and client coordination. Skilled in communication and problem-solving, committed to expediting resolutions and enhancing customer satisfaction.
Overview
20
20
years of professional experience
Work History
Recovery Specialist
Viking Client Services
Eden Prairie, Minnesota
06.2023 - 04.2025
- Processed damaged vehicles from Hertz Rental Car, ensuring efficient handling of claims.
- Filed claims to expedite timely resolutions for clients.
- Conducted outbound calls to provide updates and support to clients.
- Managed communication via email and phone to enhance client interactions.
Client Care Representative
Amplifon/Miracle Ear
Minneapolis, Minnesota
11.2019 - 06.2023
- Conducted outbound calls to patients for efficient appointment coordination.
Managed data entry to ensure record accuracy and completeness.
Applied problem-solving skills to address patient inquiries.
Supported sales efforts through proactive client engagement.
Customer Service Representative
Comcast/Xfinity
St Paul, MN
02.2013 - 07.2017
- Handled high volume of inbound calls to address customer inquiries.
- Sales
Bartender & Manager
Champions Sports Bar And Grill
Minneapolis, Minnesota
05.2005 - 10.2013
- Oversaw staff management to ensure efficient bar operations.
- Executed opening and closing procedures for bar activities.
- Managed inventory and stocking to maintain adequate supplies.
- Performed bookkeeping tasks to track financial transactions.
- Scheduled staff shifts to optimize coverage and service quality.
- Poured and served drinks, ensuring high customer satisfaction.
- Handled cash transactions accurately to maintain financial integrity.
Education
Some College (No Degree) - Business
National American University
Bloomington, MNSome College (No Degree) - Property & Casualty
Kaplan Financial University
FloridaSkills
- Claims processing
- Vehicle evaluation
- Data entry
- Client coordination
- Communication management
- Customer relationship management
- Appointment scheduling
- Problem solving
Timeline
Recovery Specialist
Viking Client Services
06.2023 - 04.2025
Client Care Representative
Amplifon/Miracle Ear
11.2019 - 06.2023
Customer Service Representative
Comcast/Xfinity
02.2013 - 07.2017
Bartender & Manager
Champions Sports Bar And Grill
05.2005 - 10.2013
Some College (No Degree) - Business
National American University
Some College (No Degree) - Property & Casualty
Kaplan Financial University
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