KIMBERLY HOWE
Anderson,SC
Summary
Detail-oriented self-starter with superb interpersonal skills and 7 years billing experience along with over 10 years of customer service experience. Desirous of a Vital Records Customer Service Representative position with a facility where I can utilize my experience and positive attitude to help serve your customers.
Authorized to work in the US for any employer
Overview
34
34
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Team Associate
Wal-Mart Neighborhood Market
11.2024 - Current
- Provided accurate information and effective solutions to customer inquiries.
- Managed transaction processes, ensuring precision in cash handling and payment processing.
- Resolved customer complaints efficiently, fostering loyalty and satisfaction.
- Trained new staff on service protocols and company policies for consistent delivery.
- Maintained professionalism while managing high-stress situations and resolving conflicts.
- Responded promptly to customer requests for products, services, and information.
Academy Trainer
Wal-Mart Neighborhood Market
04.2020 - 11.2024
- Executed register audits and managed cash office deposits, coordinating Loomis pickups efficiently. Processed daily financial transactions, including refunds and exchanges, ensuring accuracy throughout. Oversaw register assignments to enhance workflow efficiency across all operations. Facilitated team training through continuous support and motivation, boosting overall performance. Communicated with teammates to resolve issues and maintain operational fluidity. Handled cash advances, pickups, and overrides for store and fuel station operations effectively. Supported revolving customers at service desk while adhering to anti-money laundering policies. Demonstrated proficiency in all operational tasks within designated area.
Department Manager of Dairy, Frozen & Meat
Wal-Mart Neighborhood Market
12.2019 - 04.2020
- Directed flow of merchandise by assigning teams to various pallet work areas. Managed daily price changes and performed meat count verifications for accuracy. Implemented effective zoning strategies for improved product display. Facilitated scanning of coolers and freezers to identify products for shelving. Regularly scanned outs, correcting accounts as required. Instructed team on safety standards to uphold workplace safety.
Frozen and Dairy Associate
Wal-Mart Neighborhood Market
04.2019 - 12.2019
- Stocked dairy, frozen, and meat sections daily to maintain inventory levels. Processed claims for dairy, frozen, and meat areas efficiently each day. Updated merchandise on display according to company directives promptly. Scanned coolers and freezers daily to identify products available for restocking.
Department Manager of Jewelry and Shoes
Wal-Mart Supercenter
11.2018 - 04.2019
- Achieved significantly low shrinkage in Jewelry department through effective inventory management. Trained associates to independently reset shoe shelves, enhancing operational efficiency. Initiated department training programs to empower team members for self-sufficiency. Transferred to Anderson store as Dairy Associate after resolving family hardship.
Customer Service Manager
Wal-Mart Neighborhood Market
05.2016 - 11.2018
- Cultivated a customer-focused shopping environment through friendly greetings and prompt responses. Resolved customer relations issues graciously while adhering to company policies. Collaborated with team members to identify shoplifters and notify law enforcement as necessary.
Selling Specialist
Dillard's
10.2013 - 06.2016
- Fostered strong customer connections through welcoming interactions and high-quality service. Guided new sales associates through training, promoting confidence in their abilities. Implemented strategic marketing initiatives to boost sales performance.
Sales Associate
Belk
05.2012 - 10.2013
- Executed point-of-sale transactions with 100% accuracy. Established customer relationships to enhance repeat business potential. Completed cleaning, stocking, and organizing tasks in assigned areas. Utilized downtime efficiently by mastering visual merchandising per company policies.
Jones of New York Specialist
Belk
03.2011 - 05.2012
- Educated customers on brand offerings to strengthen relationships and drive sales growth. Developed strategies for building customer loyalty through meaningful connections. Transitioned from homemaker to retail, embracing challenges of business development. Fostered a positive shopping experience, enhancing customer satisfaction and engagement.
Office Manager
Gettinger Chiropractic Offices, P.A.
08.1991 - 01.1998
- Served as Office Manager and Billing/Coding Specialist for seven years. Transitioned from Front Desk role to Office Manager after three years. Transformed billing processes from paper to electronic, saving payroll hours weekly. Increased monthly cash flow through efficient billing practices. Ensured compliance during BCBS audit, resulting in discovery of $1,000 owed to practice. Utilized meticulous sign-in sheets at front desk to support audit process effectively.
Education
Marketing - Associate
Greenville Technical College
Greenville, SC05.2012
Skills
- Analytical thinking
- Exceptional customer service
- Billing and coding expertise
- Collaborative teamwork
- Familiarity with EMR systems
- Dependability and adaptability
- Typing proficiency
- Verification of insurance claims
- Detail-oriented approach
- Strong interpersonal abilities
Certification
Driver's License
Timeline
Customer Service Representative/Team Associate
Wal-Mart Neighborhood Market
11.2024 - Current
Academy Trainer
Wal-Mart Neighborhood Market
04.2020 - 11.2024
Department Manager of Dairy, Frozen & Meat
Wal-Mart Neighborhood Market
12.2019 - 04.2020
Frozen and Dairy Associate
Wal-Mart Neighborhood Market
04.2019 - 12.2019
Department Manager of Jewelry and Shoes
Wal-Mart Supercenter
11.2018 - 04.2019
Customer Service Manager
Wal-Mart Neighborhood Market
05.2016 - 11.2018
Selling Specialist
Dillard's
10.2013 - 06.2016
Sales Associate
Belk
05.2012 - 10.2013
Jones of New York Specialist
Belk
03.2011 - 05.2012
Office Manager
Gettinger Chiropractic Offices, P.A.
08.1991 - 01.1998
Marketing - Associate
Greenville Technical College