Kim Howell

• Exceeded corporate quotas for monthly policy sales.
• Provided coverage option information to assist clients in protecting assets.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Promoted products and services using upselling and other sales strategies.
• Obtained underwriting approval by completing application for coverage.
• Maintained high standards of customer service by building relationships with clients.
• Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
• Finalized sales and collected necessary deposits.
• Calculated premiums and established payment methods for sales.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.

• Manage staff of 6 employees
• Perform all Human Resource duties
• Payroll coordinator (Quickbooks)
• Supply Management, including: office products, and equipment
• Handle all escalated customer inquires, complaints, and phone calls
• Proficient in cutting costs, and raising company revenue
• Maintain a positive work environment, and have eliminated employee resignation, and high turnover
• Pending Notary status
• Recruit, interview, hire and train all new employees and implemented mentoring program to promote positive feedback and engagement
• Boosted revenue by 58% within the first 6 months of employment
• Engaged employees in business processes with positive motivational techniques
• Meet deadlines by proactively managing individual and team tasks
• Assess employee performance and developed improvement plans

• Schedule and check in new and established patients
• Schedule outpatient procedures, (Endo Center, and local Hospitals)
• Verify Insurance, process payments, troubleshoot billing issues, and reconcile daily activity log
• Work with doctors offices, hospitals, etc., to obtain patient medical records
• Transfer paper medical charts into electronic charts
• Process incoming HIPAA contracts, and patient information documents
• Collect on outstanding patient accounts
• Proficient in Athena, Provation, ACS, LA Medicaid.com
• Work with patient billing to maintain current accounts

• Implement a tighter, more efficient work schedule
• Create patient charts, and maintain patient accounts
• Collect patient co-pay/deductible payments
• Verify Insurance, and bill outstanding accounts
• Answer phones, request medical records, fax and request documents
• Maintain relationships with referring physicians, pharmacies, & labs
• Advise patients of exam results, schedule follow up appointments
  

• Post Primary and Secondary (Medicare) payments
• Patient billing and insurance verification
• Troubleshoot and collect past due accounts
• Use of: Gateway/Trizetto/Chirotouch/GoToMyPC
• Work with Optum Financial, & ASH (American Specialty Health)

• Licensed and certified, Event Coordinator
• Build rapport, and maintain working relationships with vendors
• Implement event budget based on the couples needs
• Negotiate with vendors to stay within implemented budget
• Weekly contact with Bride, Groom, & vendors to insure a successful event
• Set up, and break down, every event....myself

• Conduct customer interviews, credit checks, verify debt to income ratio
• Approve/Decline financial loans (Personal, Mortgage, Auto)
• Verify employee time in/out, to ensure proper compensation
• Collect delinquent payments
• Shift delinquent accounts to credit agencies (Equifax, TransUnion, Experian)
• Conduct weekly meetings, announce company updates, boost morale

(2 Positions Held)

Sr. Credit Officer(9/2005-6/2006) Sr. Funding Specialist (9/2003-9/2005)

• Negotiate with dealerships to provide quality finance offers to customers
• Work with HSBC, HFC and Beneficial branches, to obtain new loans
• Review funding packages, credit reports, and verify income
• Maintain monthly goals, capture rate and profit percentage by region
• Troubleshoot problem accounts, resolve, and hit monthly goals

(3 Positions Held)

Operations Manager (11/2002-8/2003), Refinance Funding Analyst Supervisor (11/2001-11/2002), Title Coordinator/Supervisor (1/2000-11/2001)

• Manage a team of 22 associates, train new employees
• Conduct bi-weekly associate/team meetings
• Establish and reinforce team goals, conduct morale boosting events
• Deliver written/verbal warnings, developed action plans for a success
• Monitor in/out time, for proper compensation
• Work with DMV offices and dealerships to transfer vehicle titles
• Actively oversee the Collections department on a needed basis
• Process Refinance loans & titles for all 50 states
• Respond/Resolve high-risk situations (associate and/or customer)
• Research/resolve bad accounts, and customer complaints
• Sort and distribute Power of Attorneys
• Help Payoff department file backed up work
• Problem solve, work with Auditing department to secure titles

• Assistant Trainer to new and company transferred employees
• Input, sort and process mortgagechecks. Process MRC checks
• Process incoming/outgoing mail
• Troubleshoot unidentified checks, research using AS400 system
• Answer phones, help with departmental documentation
• Document/date high risk checks for Foreclosure & Bankruptcy
• Process speed pay checks, make daily deposits
• Work with Collections to obtain late mortgage payments
• Input mortgage loans purchased from previous lenders
• Coordinate accounting calculations for each loan
• Prep delinquent loans for Foreclosure Department

(2 positions held)

Stocks & Bonds Trainer (2/1997-2/1998), Accounts Payable/Receivable (5/1996-2/1997)

• Department Trainer to a team of five
• Separate stocks, bonds, checks, and life insurance
• Construct customer files & ensure delivery to proper departments
• *Produce necessary reports and documentation for each department
• *Processed all incoming/outgoing payments & billing
• *Input customer information into software system
• *Process paid/unpaid invoices, filed all customer data, manage phones
• *Utilized Microsoft Word, Outlook, Works, Excel, AS400 on a daily basis
• *Worked with customers to resolve delinquent accounts

• Teller services, Customer Service, check encoding and processing, monthly statement processing