Kimberly Howell
Fleetwood,NC
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Professional and industrious receptionist bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Receptionist/Switchboard Operator
Samaritan's Purse International Relief
2008.02 - 2024.05
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Information Management Technician
United States Air Force, USAF
1995.10 - 2005.08
- Managed cross-functional project teams to successfully implement new information management systems.
- Coordinated with external vendors during system upgrades or integrations, ensuring seamless transitions without disruption to daily operations.
- Enhanced data security through meticulous monitoring and maintenance of access controls and permissions.
- Collaborated with various department leaders to establish efficient workflows for the sharing and accessibility of important documentation across teams, promoting a culture of collaboration and transparency.
- Developed comprehensive data retention policies following industry best practices, ensuring long-term preservation of essential records.
- Managed life cycle replacement of hardware and software.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Education
High School Diploma -
Watauga High School
06.1994
Skills
- Organization skills
- Verbal and written communication
- Customer/Client relations
- Greeting and Seating Clients
- Telephone skills
- Data Entry
- Mail handling
- Administrative Support
- Customer Service
- Visitor and Customer Relations
- Switchboard Operation
- 35 wpm Typing Speed
Timeline
Receptionist/Switchboard Operator
Samaritan's Purse International Relief
2008.02 - 2024.05
Information Management Technician
United States Air Force, USAF
1995.10 - 2005.08
High School Diploma -
Watauga High School
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