Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Hubbard

Tampa,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Customer Service Representative Agent

Amazon
05.2013 - 09.2013
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Animal Attendant

4 Paws Inn
02.2012 - 04.2013
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Administered medications to animals in treatment and documented changes in condition.

Education

High School Diploma -

Southeastern High School
Augusta, IL
05.2006

Skills

  • Understanding Customer Needs
  • Patient Records Maintenance
  • Records Management
  • Customer Service and Assistance
  • Online Systems
  • Merchandising and Display
  • Technical Troubleshooting
  • Inbound Phone Call Management

Timeline

Customer Service Representative Agent

Amazon
05.2013 - 09.2013

Animal Attendant

4 Paws Inn
02.2012 - 04.2013

High School Diploma -

Southeastern High School

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Kimberly Hubbard