Kimberly Hudson
Hartford,CT
Summary
Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations. Also a hardworking and reliable individual with a strong industry service background. A pleasant attitude and uncompromised professionalism. Proven ability to follow directions and build good working relationships internally as well as externally, able to work in a fast paced environment, producing results, meeting or exceeding goals. Quick learner, able to work under minimal supervision, motivated to learn and grow.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PATIENT SERVICES LIAISON II
HARTFORD HEALTHCARE MEDICAL GROUP ACCESS CENTER
11.2022 - Current
- Greeted incoming patients, managed sign-ins and directed each to correct locations.
- Triaged telephone calls to effectively manage time and resources.
- Checked registrations and pay codes for next day's appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic, Panviva, EMR Systems, Avaya Phone System Software to schedule appointments and etc.
- Developed and implemented customer service policies and procedures.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Schedule Referral Appointment Visit
- Work Epic Referral Workqueue
- Submit Medication Refill Request
- Send Telephone Encounters to providers
- Review Patient's Chart
HOUSEKEEPER
Seabury Church Home of Hartford
03.2016 - 11.2022
- Completed surface sanitization and deep cleaning
- Sanitized bathrooms and common areas by scrubbing, mopping, vacuuming, and wiping surfaces
- Maintained safety standards by wearing gloves and protective clothing
- Emptied trashcans and moved waste to appropriate receptacles
- Demonstrated appropriate and safe use of tools and chemicals
- Carried linens, towels, personal care items, and cleaning supplies using wheeled carts
- Prepares and types staff memorandums, organized supervisor's files, calculates, and bookkeeping.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Operated electronic backpack vacuums and floor sweepers.
EVENT COORDINATOR
Prayer & Praise Fellowship Inc.
01.2020 - 09.2021
- Planned and coordinated event rentals, set up plans and staffing
- Kept staff aware of requirements and coordinated event activities, spotting and correcting problems at different stages
- Worked with clients to understand requirements and preferences and proposed ideas to improve success of each event
- Implemented company policies and procedures with personnel to coordinate smooth setup and professional event services
- Engaged with customers and guests to monitor satisfaction and achieve event goals
- Maintained on-site presence during events to consistently meet quality expectations
- Anticipated client and guest needs to provide quick resolution to problems and concerns.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Hired, trained and supervised volunteers and support staff required for events.
- Developed post-event reports to determine effectiveness of each event.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Reviewed event bills to confirm accuracy and approve payment.
SECRETARY
Prayer & Praise Fellowship Inc.
01.2018 - 01.2019
- Received and screened telephone calls, visitors, and incoming correspondence
- Developed organized filing systems
- Maintained office records of church members and visitors
- Proofread business documents to check spelling and grammar
- Handled day-to-day needs and special projects with good multitasking and research skills.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
CUSTOMER SERVICE ASSOCIATE
XL Center
09.2012 - 03.2016
- Greet guests, answer questions, directing and escorting to appropriate locations
- Address customer concerns and provided timely resolution to mitigate complaints and escalated to management when needed
- Ensures customer safety and transition throughout the center.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
WAREHOUSE WORKER
Staffmark LLC
05.2011 - 01.2012
- Maintained and updated inventory records
- Assessed internal and external customer needs to meet or exceed company standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
SUBSTANCE ABUSE RESIDENTIAL ADVISER
Community Renewal Team(CRT)
07.2010 - 09.2010
- Monitored clients in the substance abuse rehabilitation shelter
- Enforced rules to maintain safety and security of clients
- Assisted clients in the preparation of daily meals and activities with the program
- Collect test and documented all urine surveillance.
- Participated in staff meetings and training to stay informed on policies and procedures.
- Provided supervision for cafeteria, laundry and special activities of facility.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Solved grievances and complaints by collaborating with residents.
- Supported personal needs of residents dealing with diverse conditions.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
NON-SALES ASSOCIATE
Banana Republic
11.2007 - 05.2010
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions
- Maintained inventory levels to identify items to be re-ordered or replenished.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
LAUNDRY
HOUSEKEEPING, Howard Johnson Hotel
05.2006 - 10.2007
- Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides
- Inventoried rooms to identify supply needs and advised the management of damages or theft by former occupants.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Examined dried clothes to identify stains, tears and issues.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
- Loaded and unloaded machines, ironed pieces and folded cleaned items.
- Used hydraulic and steam devices to remove wrinkles from garments.
- Operated machines correctly by following machine instructions and safety regulations.
- Assisted with unloading and loading customer laundry items.
CERTIFIED NURSE AID
Utopia Health Care Agency
06.2005 - 04.2006
- Supported patients with daily activities and attending to personal hygiene, dressing, feeding, transporting patients and assisting with mobility needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
No Degree - SOCIOLOGY
Ashford University Online
Clinton, IACertified Medical Administrative Assistant - Medical Administrative
Goodwin College
East Hartford, CT04.2022
Diploma For Medical Billing And Coding - Medical Billing Coding
Branford Hall Career Institute
Branford, CT05.2006
High School Diploma -
Weaver High School
Hartford, CT06.2004
Skills
- Multiple Microsoft Office Programs
- Health Claims
- ICD-9/CPT4/HIPPA
- Patient Care
- Data Entry
- HIPPA, Company Guidelines
- Customer Service, Medical Insurance
- File/Mail Management
- Active Listening, Direct Callers
- Recording/Document
- Processing and Scheduling Referral Workqueue
- Epic, Panviva, Avaya, Medical Terminology
Certification
Primary Care Scheduling Certification
Urology Scheduling Certification
Certified Medical Administrative Certification
National Healthcare Association Member
Timeline
PATIENT SERVICES LIAISON II
HARTFORD HEALTHCARE MEDICAL GROUP ACCESS CENTER
11.2022 - Current
EVENT COORDINATOR
Prayer & Praise Fellowship Inc.
01.2020 - 09.2021
SECRETARY
Prayer & Praise Fellowship Inc.
01.2018 - 01.2019
HOUSEKEEPER
Seabury Church Home of Hartford
03.2016 - 11.2022
CUSTOMER SERVICE ASSOCIATE
XL Center
09.2012 - 03.2016
WAREHOUSE WORKER
Staffmark LLC
05.2011 - 01.2012
SUBSTANCE ABUSE RESIDENTIAL ADVISER
Community Renewal Team(CRT)
07.2010 - 09.2010
NON-SALES ASSOCIATE
Banana Republic
11.2007 - 05.2010
LAUNDRY
HOUSEKEEPING, Howard Johnson Hotel
05.2006 - 10.2007
CERTIFIED NURSE AID
Utopia Health Care Agency
06.2005 - 04.2006
No Degree - SOCIOLOGY
Ashford University Online
Certified Medical Administrative Assistant - Medical Administrative
Goodwin College
Diploma For Medical Billing And Coding - Medical Billing Coding
Branford Hall Career Institute
High School Diploma -
Weaver High School
Primary Care Scheduling Certification
Urology Scheduling Certification
Certified Medical Administrative Certification
National Healthcare Association Member
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