Kimberly Hudson
Richmond,IN
Summary
Dynamic strategic leader with a proven ability to enhance program operations and elevate client satisfaction at Volunteers of America Indiana and Ohio. Expertise in policy improvements combined with effective team leadership skills drives measurable results. Strong background in customer service ensures alignment with employer expectations. Committed to fostering a collaborative environment that supports organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Director
Volunteers of America Indiana and Ohio
Winchester, IN
10.2021 - Current
- Developed strategic plans to ensure successful program operations.
- Provided leadership in developing innovative approaches to meet program goals.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Maintained communication with clients throughout their involvement in the program.
- Established a working relationship with providers to assure program growth and client care.
Social Service Director
American Senior Communities
Richmond, IN
10.2019 - 10.2021
- Developed strategies to improve customer satisfaction, reduce response time and increase efficiency of service delivery.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Collaborated with family members to provide comprehensive support services to clients.
- Advised families regarding guardianship arrangements when appropriate.
- Completed intake assessments with patients and drafted community re-entry plans following treatment.
Admissions Director
Golden Living Nursing Home
Richmond, IN
06.2017 - 06.2019
- Ensured compliance with state and federal regulations regarding patient care standards and safety protocols.
- Created marketing plans to attract new residents to the facility.
- Participated in meetings with local agencies, government representatives and community organizations regarding issues impacting elderly populations served by the nursing home facility.
- Assisted family members during times of crisis or transition involving their loved ones residing at the nursing home.
Operations Coordinator
Meridian Health Services
Richmond, IN
10.2008 - 10.2015
- Assisted with the organization and execution of operational processes.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Education
Bachelor of Science - Humanities
Indiana University East
Richmond IN06-2008
Master of Arts - Psychology
Walden University
Minneapolis, MNSkills
- Organizational Oversight
- Performance standards and analysis
- Policy and procedure improvements
- Proficient Leadership Abilities
- Effective Strategic Leadership
- Customer service experience
Certification
- Certified Community Health Worker
Timeline
Program Director
Volunteers of America Indiana and Ohio
10.2021 - Current
Social Service Director
American Senior Communities
10.2019 - 10.2021
Admissions Director
Golden Living Nursing Home
06.2017 - 06.2019
Operations Coordinator
Meridian Health Services
10.2008 - 10.2015
Bachelor of Science - Humanities
Indiana University East
Master of Arts - Psychology
Walden University
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