Summary
Overview
Work History
Education
Skills
Timeline
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Kimbriana Hughes

Kimbriana Hughes

Pell City,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

HERTZ
01.2023
  • In this role, I interact with Hertz rental car customers who come to the counter in order to process their rental
  • I also actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

Customer Service Representative

Arise
01.2021 - 12.2022
  • In this role, I provided both inbound and outbound call support to our various clients
  • I provided exceptional customer service while following protocols and guidelines
  • I used various web-based systems to answer customer inquiries.

Customer Service Manager

Walmart
05.2014 - 12.2020
  • In this role, I was responsible for the front-end operations of the store, Providing cash change to the cashiers, prepares cash register tills, auditing cash register tills, assisting customers and cashiers with any issues they may have
  • Providing excellent customer service with a smile

Education

High School Diploma -

John L McClellan High
Little Rock, AR
05.2008

Skills

  • Calm Under Pressure
  • Customer Relationship Management (CRM)
  • Receiving support
  • Microsoft Outlook
  • De-Escalation Techniques
  • LiveChat Messaging
  • Data Collection
  • Account updating
  • Database Management
  • Data Entry
  • Building rapport
  • Active Listening
  • Customer Service

Timeline

Customer Service Representative

HERTZ
01.2023

Customer Service Representative

Arise
01.2021 - 12.2022

Customer Service Manager

Walmart
05.2014 - 12.2020

High School Diploma -

John L McClellan High

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Kimbriana Hughes