Kimberly Hughes
Hanna City,IL
Summary
Accomplished Patient Care Coordinator and Billing Analyst with a proven track record at Ameren Illinois, enhancing customer satisfaction and streamlining billing processes. Expert in HIPAA compliance and critical thinking, I significantly improved billing accuracy and patient care coordination. Skilled in fostering client relationships and multitasking, I consistently deliver results beyond expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Patient Care Coordinator
Beltone
10.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Billing Analyst
Ameren Illinois
02.2001 - 08.2021
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.
- Assisted in the implementation of new billing software platforms, contributing to seamless transitions while minimizing downtime or user errors during adoption periods.
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Collaborated with cross-functional teams to ensure proper application of contract terms and conditions during the billing process.
- Analyzed payment information and applied changes correct customer accounts.
- Improved billing accuracy by conducting thorough audits and identifying discrepancies in invoice data.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Audited and corrected billing and posting documents for accuracy.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
High School Diploma -
Canton High School
Canton, IL05.1983
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Customer Service
- Patient Relations
- Attention to Detail
- Insurance Verification
Timeline
Patient Care Coordinator
Beltone
10.2022 - Current
Billing Analyst
Ameren Illinois
02.2001 - 08.2021
High School Diploma -
Canton High School
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