Summary
Overview
Work History
Education
Skills
Recognition
Certificationstrainingeducation
Timeline
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Kimberly Hughley

Atlanta,Georgia

Summary

Results-focused professional with a proven track record of fostering strong client relationships and implementing effective engagement strategies. Brings valuable experience in managing comprehensive campaigns that consistently enhance internal and external customer satisfaction and loyalty. Collaborative approach and adaptability in dynamic environments, coupled with strong skills in strategic communication and project management, have been recognized throughout career.

Overview

22
22
years of professional experience

Work History

Adjunct Online Instructor

Pierce Colleges
01.2022 - Current
  • Department taught: General Education
  • Assessment and detailed documentation of adults' educational aptitude
  • Online course instruction to over 155 students
  • Online Course set-up in Blackboard
  • Coach and train students through use of Discussion Boards, Teams meeting platform, and coursework
  • Cengage course setup
  • Provide timely feedback to all stakeholders re: student progress
  • Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
  • Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
  • Implemented creative assessment techniques to better evaluate student performance and understanding of subject matter.
  • Adapted teaching style according to individual needs of students, leading to higher success rates across diverse learner populations.
  • Boosted student retention rates by providing timely and constructive feedback on assignments.
  • Analyzed student feedback to identify areas for improvement, leading to targeted enhancements that increased course effectiveness and student satisfaction.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Adjunct Online Instructor

Miller-Motte College
02.2021 - 08.2022
  • Department taught: Business
  • Online course instruction to over 300 students with a 97 percent retention rate
  • Lead message board discussions engaging students in relevant discussions and coursework
  • Interacted with students using Moodle, Skype, Teams and email
  • Provided timely feedback to students on progress
  • Evaluated students for the following proficiencies:
  • Demonstrated proficiency with software applications common in business
  • Illustrated how ethical issues influence behavior in a business environment
  • Interpreted healthcare laws and policies and their impact on healthcare costs and level of care
  • Described the management practices used for planning, organizing, and controlling operations in an organization
  • Discussed how the basic business functions of accounting, finance, human resources, operations, and marketing are interconnected
  • Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.

Campus Administrator

Universal Health Services (UHS) - Laurel Heights Hospital
11.2016 - 10.2021
  • Documentation trainer for the campus
  • Intervention support for behavior interventions
  • Reduced negative behaviors by
  • Compiled daily shift reports for campus
  • Developed documentation forms for system – wide usage
  • Streamlined processes
  • State reporting
  • Incident documentation and reporting
  • Championed the use of innovative teaching methods by faculty, incorporating new technologies to enhance student learning experiences.
  • Organized successful campus events such as seminars, workshops, and career fairs that enriched the educational experience of students.
  • Guided strategic planning efforts at a departmental level by setting achievable goals aligned with overarching institutional objectives.

Campus Administrator

Universal Health Services (UHS) - Laurel Heights Hospital
11.2016 - 10.2021
  • Documentation trainer for the campus
  • Intervention support for behavior interventions
  • Reduced negative behaviors by
  • Compiled daily shift reports for campus
  • Developed documentation forms for system – wide usage
  • Streamlined processes
  • State reporting
  • Incident documentation and reporting
  • Championed the use of innovative teaching methods by faculty, incorporating new technologies to enhance student learning experiences.
  • Organized successful campus events such as seminars, workshops, and career fairs that enriched the educational experience of students.
  • Guided strategic planning efforts at a departmental level by setting achievable goals aligned with overarching institutional objectives.

Lead Teacher Trainer/Data Analyst

Atlanta Public Schools/3DE
06.2017 - 08.2021
  • Instructional Leadership
  • Provide clear direction, group and one-on-one coaching, and instructional support, in partnership with the supervising Assistant Principal, to all local school staff to ensure that the strength of the 3DE model produced intended outcomes
  • Demonstrate superior knowledge of the tenets of the 3DE model, and serve as an on-site instructional expert by teaching and modeling positive reinforcement
  • Helped students explore concepts with engaging, learning-focused activities.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
  • Ensure that the instructional integrity of the 3DE model is maintained through interdisciplinary collaboration and competency-based case methodology
  • Relationship and Change Management
  • Act as a change agent, influencing others and securing buy-in to support model implementation
  • Serve as a 3DE ambassador within the host high school by owning, maintaining, and proactively managing key school relationships
  • Drive school culture among identified stakeholders (teachers, students, parents, administration)
  • Operational Leadership/General Management
  • Analyze, use and share data to make informed decisions that support the growth and improved performance of 3DE students and teachers resulting in a 30% growth target year over year
  • Proactively develop and enhance processes that maximized 3DE's overall impact and effectiveness 30% to 89%
  • Manage operational budget and other resources to support model implementation

Business and Technology Instructor

Fulton County Schools
01.2015 - 06.2017
  • Daily assessment and documentation for over 100 adolescents
  • Uses data to drive instruction that resulted in a 35% increase in student achievement
  • Provides content-related and appropriate instruction based on state and local curriculum through a combination of classroom, laboratory, and co-curricular experiences
  • Provides projects based on state curriculum standards
  • Manages and maintains program facilities and equipment
  • Implements successful instructional strategies and demonstrates appropriate classroom management skills
  • Sponsors local chapter of Future Business Leaders of America (FBLA)
  • Works closely with postsecondary institutions to ensure seamless transition
  • Develops and maintains communication with industry representatives regarding program improvement and work-based learning activities
  • Communicates responsibly with students, parents, colleagues, and school leadership
  • Follows all county, state, and federal policies and procedures
  • Attends school and District-level professional learning activities
  • Integrates appropriate technology into classroom instruction

Six Sigma Project Lead (Senior Management Team)

Westwood College
08.2015 - 03.2016
  • Company Overview: Atlanta, Georgia Area
  • Detailed documentation gathering and assessment for corporate reporting
  • Initiated a campus-wide improvement project using Six Sigma principles
  • Immediately saved the campus over one million dollars
  • Conducted ongoing research using qualitative and quantitative analysis
  • Provided improvement by identifying and eliminating wasteful processes
  • Improved student retention by 62 percent within the first term
  • Atlanta, Georgia Area
  • Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
  • Analyzed project performance data to identify areas of improvement.
  • Facilitated workshops to collect project requirements and user feedback.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Professor – Business Department

Westwood College
07.2010 - 03.2016
  • Company Overview: Atlanta, Georgia Area
  • Courses taught: Principles of Supervision; Fundamentals of Cost Accounting; Managerial Communications; Purchasing and Supply Management; Internal Control and Enterprise Risk Management; Principles of Supervision; Management Capstone; Consumer Behavior; Health Information Technology; Public Health and Disease; Health Care Finance; Risk Management in Health Care
  • Evaluated students for the following proficiencies:
  • Demonstrated proficiency with software applications common in business
  • Illustrated how ethical issues influence behavior in a business environment
  • Explained the structure of the healthcare system in the United States and key stakeholders
  • Interpreted healthcare laws and policies and their impact on healthcare costs and level of care
  • Described the management practices used for planning, organizing, and controlling operations in an organization
  • Discussed how the basic business functions of accounting, finance, human resources, operations, and marketing are interconnected
  • Considerable experience developing and delivering formal classroom training material for an adult audience
  • Utilized a variety of training interventions
  • Curriculum design, needs assessment, and evaluation methodology
  • Advanced level of technological competency, with an emphasis on curriculum design and presentation software
  • Demonstrated ability to effectively manage multiple training programs simultaneously, as well as, on a large scale
  • Monitor and groom the presentation skills of others (such as adjunct trainers) to develop lesson plans; and to plan, coordinate, and manage comprehensive training programs
  • Demonstrated ability to organize and schedule own work and manage the day-to-day needs of assigned programs
  • Communicated verbally and in writing at all levels, to promote cooperation between executives, management, agency and community partners, peers, and customers
  • Atlanta, Georgia Area

Interim Campus Administrator, Online Programs

Westwood College
03.2012 - 08.2012
  • Company Overview: Atlanta, Georgia Area
  • Recognized for highest percentage of student retention and campus improvement
  • Oversaw facilities, security, and information technology functions
  • Supervised approximately 45 staff and student workers
  • Coordinated with online facilitator to repair technological glitches
  • Ensured effective campus operations (including evening and weekend activities), and recommended operational improvements to the President
  • Promoted student success by providing information and support to students
  • Took a leadership role in working with division directors to identify evening and weekend degree/diploma/certification programs that can be completed by students taking evening, weekend, and distance education classes
  • Notifies the appropriate supervisor and the campus dean of violations of college policies and procedures or operational irregularities
  • Works closely with the campus security operations and Administrative Services to aid in the maintenance of a safe learning environment
  • Took a prominent leadership position on the Campus Improvement Council
  • Atlanta, Georgia Area

Program Director (Senior Management Team)

GCS
03.2006 - 06.2010
  • Company Overview: Atlanta, Georgia Area
  • Ensure federal, state and local facility compliance
  • Lead quality improvement team that successfully completed accreditation process
  • Devised and implemented a Cross-train Program for employees that resulted in 65% improvement in staff utilization
  • Devised performance reviews for 90 employees
  • Composed weekly staffing schedule for 62 employees and 4 programs
  • Implemented problem-solving solutions for employee retention that resulted in 98% retention
  • Coordinated with internal and external legal counsel as authorized
  • Conducted investigations of incidents and claims, collaborated with corporate office when required and authorized; interfaced with quality, safety, infection control
  • Referred all sentinel events, public/media relations interface indicated by issue and financial write-off requests to the Director of Quality Management
  • Supported discovery and production of documents for active cases
  • Also arranges employee depositions for active cases
  • Received and responds to subpoenas related to hospital involved cases
  • Promoted containment of claims and losses through education, orientation and counseling
  • Provided interpretation of risk management standards/procedures to medical and hospital staff; counseled staff in sensitive situations involving actual or potential claims
  • Served on committees and teams as required to include Environment of Care and special purpose teams
  • Prepared, analyzed and interpreted reports relative to claims, incurred losses and reported incidents
  • Managed risk management data, including incident reports
  • Included creation and dissemination of risk management reports
  • Atlanta, Georgia Area

Assessment Case Manager (Senior Management Team)

Family Options
06.2004 - 03.2006
  • Company Overview: Anniston, Alabama Area
  • Supervised 19 staff
  • Ensured federal and state regulatory compliance for all stakeholders
  • Ensured all documentation on clients were sent to state agencies monthly for payment
  • Wrote and submitted details for any incident reports to appropriate recipients in a timely manner
  • Anniston, Alabama Area

Career Counselor Supervisor/Trainer

Department of Labor/Job Corps Center
10.2002 - 06.2004
  • Company Overview: Gadsden, Alabama Area
  • Monthly case assessment for 102 clients
  • Monitored daily progress of student-employees while providing feedback for improved performance
  • Awarded for over 100 client successful completion of the program
  • Calculated weekly statistics for two programs in the center
  • Supervised a caseload of over 100 clients
  • Successfully retained 94% of clients
  • Provided client career advisement
  • Registered clients for classes
  • Supervised 15 Residential Counselors
  • Gadsden, Alabama Area
  • Served as a liaison between academic departments and the Career Center, fostering cross-functional collaboration for student success.
  • Enhanced student career development by conducting individual counseling sessions and group workshops.
  • Developed strategic plans aligning departmental goals with institutional objectives to ensure long-term growth and success.
  • Maintained accurate records of all individual counseling sessions, tracking progress towards defined goals over time.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Evaluated program effectiveness through regular assessment measures, making data-driven improvements as needed.
  • Developed career and education plans based on individual needs.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Analyzed and evaluated training effectiveness and program outcomes.

Education

Bachelor of Science (BS) - Psychology, English

Jacksonville, Alabama

MBA - I/Organizational Psychology/ Healthcare Management

American InterContinental University
Atlanta, Georgia
04-2010

Skills

  • Client Assessment
  • Mental Health Evaluations
  • Crisis Intervention
  • Serving Diverse Populations
  • Exceptional Written & Verbal Communication Skills
  • Conducting Needs Analysis
  • Superior Interpersonal Skills
  • Strong Organizational Skills
  • Acute Attention to Detail
  • DSM
  • Group Facilitator
  • Family Education
  • Individual coaching
  • Group Coaching/Facilitation
  • Report Generation
  • Case Management
  • Document Research
  • Document Review
  • Treatment Analysis
  • Treatment Planning
  • MAC Computer System
  • Microsoft Suite
  • Moodle
  • Blackboard
  • Student Engagement
  • Adaptive Learning
  • Teaching strategies
  • Student retention
  • Assessment Techniques
  • Classroom Management
  • Student Mentoring
  • Research and analysis
  • Business relationships
  • Faculty communication
  • Learning Assessments
  • Career Counseling
  • Student performance evaluation
  • Problem-Solving

Recognition

  • Faculty of the Year/ Westwood College – Northlake Campus
  • Faculty of the Term/ Westwood College – Northlake Campus
  • Employee of the Year/ Department of Labor

Certificationstrainingeducation

  • Certified Six Sigma Black Belt
  • Certified Business & Computer Technology Instructor, State of Georgia
  • Certified Professional Coach (Employees and Business)
  • Certified PT-3 Train the Trainer
  • Certified Casey Life Skills – Train the Trainer
  • PsyD in Psychology, Capella University, 05/27
  • Master of Business Administration (MBA) in Healthcare Management, American InterContinental University, Atlanta, Georgia
  • Bachelor of Science (BS)/ Psychology, English, Jacksonville State University, Jacksonville, Alabama

Timeline

Adjunct Online Instructor

Pierce Colleges
01.2022 - Current

Adjunct Online Instructor

Miller-Motte College
02.2021 - 08.2022

Lead Teacher Trainer/Data Analyst

Atlanta Public Schools/3DE
06.2017 - 08.2021

Campus Administrator

Universal Health Services (UHS) - Laurel Heights Hospital
11.2016 - 10.2021

Campus Administrator

Universal Health Services (UHS) - Laurel Heights Hospital
11.2016 - 10.2021

Six Sigma Project Lead (Senior Management Team)

Westwood College
08.2015 - 03.2016

Business and Technology Instructor

Fulton County Schools
01.2015 - 06.2017

Interim Campus Administrator, Online Programs

Westwood College
03.2012 - 08.2012

Professor – Business Department

Westwood College
07.2010 - 03.2016

Program Director (Senior Management Team)

GCS
03.2006 - 06.2010

Assessment Case Manager (Senior Management Team)

Family Options
06.2004 - 03.2006

Career Counselor Supervisor/Trainer

Department of Labor/Job Corps Center
10.2002 - 06.2004

Bachelor of Science (BS) - Psychology, English

MBA - I/Organizational Psychology/ Healthcare Management

American InterContinental University

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Kimberly Hughley