Kimberly Hugunin

* Assist customers with logistics solutions, nation wide.

* Foster business relationships to promote repeat business and increase growth opportunities.

* Planning and scheduling appointments, ensure on time service, tracking/tracing with all shipping companies and rail roads across the country.

* Maintain detailed records for reporting internally and externally.

* Resolve customer issues thoroughly and timely, keeping customer satisfaction at the highest level.

* Ensure accurate and timely billing, work with finance and pricing to ensure all details are in place.

* Participate in regular meetings with management to discuss challenges and propose actionable solutions.

• Prepared bids and proposals to submit to clients for thier review, follow up, negotiate, to ensure business is secured.
• Analyzed pricing data to identify trends and support strategic decision-making.
• Assisted in the preparation of detailed reports on pricing analysis for senior management review.
• Carefully monitored market trends to ascertain best pricing for company's products.
• Assisted sales teams in creating tailored solutions, maximizing profitability and customer satisfaction.
• Supported the negotiation process with clients by providing insightful data-driven recommendations on optimal pricing structures.

• Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
• Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
• Maintained accurate and current customer data for internal and external parties.
• Followed through with client requests to resolve problems.
• Customer meetings and regular meetings with management.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly and professionally.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Maintained accurate customer data for my follow up and management review.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.