Kimberly Hullinger

• Develop and execute effective business development strategies to generate leads, close multimillion dollar deals and win new business.
• Maintained a profitable book of business in excess of 30M.
• Consistently executed closings in excess of 4M per month.
• Expert in the financing of DSCR loans, Rehab Financing, Rental and Investment purpose lending along with Bridge and Portfolio loans.
• Portfolio loan specialist - analyze and structure complex financing solutions.
• Provided guidance and expertise to clients (internal and external) and built long term relationships
• Spearhead marketing and business development activities to achieve breakthrough performance and acquire new business.
• Recommended product changes to enhance customer interest and maximize sales.
• Determined business development opportunities and implemented effective strategy for client acquisition.
• Handled client accounts through entire lifecycle, executing contracts, providing customer service, and advising on methods for maximizing return from services provided.
• Optimized profitability by developing pipeline of prospects using multiple research, referral and sales strategies..
• Liaised with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early.
• Delivered informative presentations to industry professionals, providing valuable information on topics relevant to daily operations and company products and services..
• Solved complex incidents and problems impacting management and business direction.
• Marketed and developed key accounts by favorably representing company at membership and community functions.

• Shepherding new business ideas from proof of concept to global scale.
• Implementation of ensuring processes are in place to exceed internal and external customer expectations.
• Collaborate cross-functionally with Tech Finance, Credit, Sales, Accounting, Tax, and Operations to coordinate, define, and execute operational support for new business models, programs, promotions, and pilot programs.
• Lead initiatives for new sales products for executive approval.
• Operationalize, promote, and present to clients new products and processes.
• Built strong, lasting relationships with lucrative clients by utilizing active listening, effective communication, and dynamic interpersonal skills.
• Directed business operation processes and developed policies.
• Facilitate new process improvements, enabling the company to meet business objectives and KPIs.
• Evaluated and resolved conflicts, and addressed internal and external business problems, building customer confidence by actively listening to concerns, and giving appropriate feedback.
• Served as a key corporate representative, liaising with multiple departments in support of operational excellence.
• Created and implemented escalation procedures to efficiently and successfully resolve time-sensitive issues.
• Assisted ownership in business exit strategies for business transition, and new business acquisition.

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• Led Operations staff supporting Cisco's largest and most profitable financing sector(s)-Service Provider, Global Enterprise segment, Public Sector and Canada Portfolio
• Identified needs of customers(external and internal) and structure complex transactions
• Expert in funding forecast accuracy
• Manages portfolio delinquencies and identified solutions
• Negotiation of legal documents to accommodate customer needs
• Provided superior sales support and business development
• Maintained positive working relationship with fellow staff and management.
• Supervise compliance and quality control to identify inconsistencies and malfunctions
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes and created plans to propose solutions to problems related to efficiency, costs or profits.
• Worked closely with human resources to support employee management and organizational planning.
• Monitored operations and reviewed records and metrics to understand company performance.
• Managed and developed employees and set specific goals to measure progress and evaluate end results..
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Analyzed key performance indicators to identify effective strategies.
• Directed business operation processes and developed policies.
• Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
• Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
• Imparted leadership, direction and strategic planning for business unit operations.
• Partnered with senior HR team to communicate company standards and policies.
• Encouraged open communications, promoting positive and pro-employee work environment.
• Worked with management to create performance measurement, employee development and employee compensation strategies.
• Handled sensitive employee and company information with highest level of confidentiality and discretion and Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
• Managed full-cycle human resource operational activities to maximize HR employee performance including recruiting,coaching,mentoring and termination

• Relationship manager for global, strategic and complex regional accounts
• Process mapping and customer solution guides-streamlining for efficiency
• Lead account planning sessions with Sales and Operations and provide resolution to customer concerns.
• Consulted with customers to gather and define requirements and implemented new products and/or process from concept through implementation.
• Worked with cross-functional team members to manage entire sales process.
• Provided input into team practices and areas in need of improvement.
• Helped finalize negotiations and close sales deals.
• Delivered marketing strategy updates to upper-level management.
• Expanded personnel skill sets by mentoring marketing team both individually and in groups.
• Cultivated business partnerships to build lasting relationships with internal and external parties.
• Recommended policy changes to improve marketing tactics and strategies.
• Assessed projects against budgets and timelines, keeping team and assignments on task.
• Planned and facilitated meetings to share marketing plans and explain future business goals.
• Collaborated with other departments to coordinate strategic marketing activities.

• Prepared customer contracts for leasing Cisco technology and equipment
• Processed and funded contracts for largest Cisco Leasing customers; Home Depot, Wells Fargo, etc
• Collaborated with Sales/Credit/Pricing to win Customer proposals
• Negotiated contracts with outside providers to minimize costs to company and customers.
• Investigated and resolved compliance problems with independent approach focused on implementing and maintaining sound practices.
• Reviewed proposed contracts against established policies, guidelines and legal requirements to identify critical issues.
• Identified and mitigated business and legal risks in prospective and existing contracts.
• Organized and maintained documents, files and records.
• Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
• Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.

• Delegated Analyst for Fannie Mae DU and Freddie Mac LP credit files
• Team Lead for 5 Credit Analysts and 20 Loan Officers
• Respond to investor inquiries and suspense files
• Inspected financial statements, credit information, title data and asset value to complete underwriting process.
• Leveraged customers' history, industry and demographic information to calculate credit risk ..
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
• Reviewed applications against established parameters to determine approval, rejection or modification requirements.
• Worked with regulatory representatives to complete accurate filings and maintain compliance.
• Mitigated business risks through frequent threat assessments and proactive action plans.
• Proactively identified and solved complex HR problems that impacted operations management and business direction.
• Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
• Recruited applicants for vacancies to fill open positions with qualified staff.
• Prepared, delivered and discussed employee performance evaluations, employee development and employee compensation.
• Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
• Identified operational weaknesses to improve or innovate people, programs and processes.
• Held exit interviews and documented information discussed with employees.

• Responsible for operations staff of 50+ employees including 4 supervisors & 4 Departments (Underwriting, Processing, Data entry and Funding)
• Recruit new talent
• Appraisal analysis and review authority
• Managed monthly P&L
• Implemented new branch processes to promote efficiency and lower costs
• Formulated effective policies and procedures
• Maintain asset quality and respond to investor due diligence regarding repurchase requests
• Manage payroll, production and quality bonus's, time off, disciplinary actions
• Ensure compliance with state and federal regulations
• Assist sales and operations with complex loan transactions.
• Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
• Provided input for performance reviews and identified areas for additional improvement.
• Monitored staff training and output to meet compliance, productivity and revenue goals.
• Coached and mentored employees to develop and enhance career skills.
• Reviewed individual employee performance to correct issues and enhance productivity.
• Collaborated with leadership to develop production department budget and forecast.
• Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
• Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
• Created company handbook to document corporate policies and procedures.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delegated work to staff, setting priorities and goals.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Monitored progress by establishing plans, budgets and measuring results.
• Mitigated business risks by working closely with staff members and assessing performance.