Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Humphrey

Somerset,MA

Summary

Accomplished leader and team manager. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.

Overview

16
16
years of professional experience

Work History

Service Crew Member

Panchera's
11.2022 - Current
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Cashier

Super One Grocery
10.2021 - 09.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Crew Trainer

McDonald's
03.2014 - 08.2020
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
  • Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.

Front Office Manager

Quaker Inn
06.2008 - 02.2014
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Implemented staff training programs, improving employee performance and team cohesion.

Education

Oxford High School
Oxford, MA

Skills

  • Registration processing
  • Process Improvement
  • Team Training
  • Policy Enforcement
  • Hospitality services
  • Team building and supervision
  • Safety and security procedures
  • Reservations Management
  • Computer Reservations Systems
  • Cash control
  • Documentation And Reporting
  • Customer Service

Timeline

Service Crew Member

Panchera's
11.2022 - Current

Cashier

Super One Grocery
10.2021 - 09.2022

Crew Trainer

McDonald's
03.2014 - 08.2020

Front Office Manager

Quaker Inn
06.2008 - 02.2014

Oxford High School

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Kimberly Humphrey