Kimberly Humphries

Upbeat and energetic individual with a natural grace in handling difficult situations through resourcefulness and adaptability. Over 15 years of experience managing a team of 40 employees in the customer service industry, with exceptional punctuality and time management skills. Resourceful leader who remains calm under pressure and effectively delegates day-to-day tasks. Strong conflict resolution abilities to maintain a positive attitude while managing multiple priorities. Willing to take on added responsibilities to meet team goals. Known for strong organizational capabilities, experienced in handling numerous projects simultaneously while ensuring accuracy. Excels at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges, dedicated and enthusiastic about advancing organizational objectives.

• Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
• Handled all cash and credit cards for payment, resulting in zero errors.
• Supervised team of 50 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Hospitality Management Certification - October 2016
• Certified Tax Preparer, H&R Block Income Tax School - July 1994

Experience Fayetteville Visitor's Center is the tourism and event hub for the city of Fayetteville, Arkansas. Fayetteville has several hotels and restaurants being the home of the University of Arkansas Razorbacks. The home game weekends during football alone pack the city hotels and restaurants to capacity. The Visitor's Center works hand in hand with area hotels helping guests find lodging when the town is sold out. All restaurant and hotel managers and staff can be nominated by guests/customers only. For each month in the year a "Hospitality Hero" is selected by getting the most "votes". In January the following year the twelve "Heroes" are invited to a banquet where they name the "Hero" of the year and they have an award for Manager of the Year selected by the staff of the Visitor's Center and all restaurant and hotel managers.