Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Hunt

Glendale,AZ

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced leading team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

10
10
years of professional experience

Work History

Coach

Discover Bank
05.2023 - Current
  • Developed process controls and metrics for daily management of call center.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
  • Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.

Department Manager

Lowes Home Improvment
12.2016 - 10.2018
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Account Manager

Discover
10.2018 - 05.2023
  • Maintained high client retention rate by providing exceptional customer service and anticipating account holders needs.
  • Coordinated with product development teams to relay account holder feedback, influencing future product enhancements.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Built relationships with customers and community to promote long term business growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Head Cashier Supervisor

Lowes Home Improvment
12.2014 - 12.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.

Education

High School -

Tolleson Union High School
Tolleson, AZ
05.2010

Skills

Operations management

Timeline

Coach

Discover Bank
05.2023 - Current

Account Manager

Discover
10.2018 - 05.2023

Department Manager

Lowes Home Improvment
12.2016 - 10.2018

Head Cashier Supervisor

Lowes Home Improvment
12.2014 - 12.2016

High School -

Tolleson Union High School

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Kimberly Hunt