Kimberly S. Hunter
Customer Service Representative
Richmond Hill,GA
Summary
Pursuing an employment opportunity with a stable and growing company.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
IG Design Group Americas, Inc
07.2014 - Current
- Delivered exceptional customer service, resolving inquiries and enhancing satisfaction levels.
- Actively promoted products, leveraging in-depth product knowledge to drive sales growth.
- Collaborated with team members to streamline processes, improving overall efficiency in operations.
- Managed customer accounts, ensuring accurate information and timely updates on transactions.
- Implemented solutions for common issues, reducing response time and increasing resolution rates.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Fostered positive team environment, encouraging collaboration and efficiency among team members.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Data Entry/ Customer Service Representative
Healthcare Billing, Inc.
01.2006 - 01.2013
- Provided billing services to numerous physicians
- Coordinated information between physicians, their patients, and insurance companies
- Input patient and insurance information information into electronic medical billing database used by all insurance companies- including Medicare and Medicaid
- Provided accounts receivable services to physicians, including tracking patient and insurance company payment
- Coordinated inter-departmental efforts to resolve escalated customer complaints promptly.
- Optimized use of billing software systems for more accurate data management and reporting.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Mease Hospital
01.1989 - 01.1990
Education
Bachelor of Science - Business Administration With Conc. in HR
Southern New Hampshire University
Manchester, NH11-2021
Associate of Science - Business Administration
Southern New Hampshire University
Manchester, NH04-2020
Certificate of Achievement - Human Resource Management
Villanova University
Villanova, PA04-2017
Certificate Of Achievement - Strategic Organizational Leadership
Villanova University
Villanova, PA04.2017
Certificate Of Achievement - Mastering Organizational Effectiveness
Villanova University
Villanova, PA02.2017
Certificate of Achievement - Human Resource Management
Villanova University
Villanova, PA12.2016
Completed one year of coursework towards Bachelor’s Degree - Special Education/Early Childhood
St. Petersburg Junior College
Clearwater, FL01.1988
College Prep Curriculum - undefined
Countryside High School
Clearwater, FL01.1987
Skills
- Customer communication expertise
- Eager to learn new software and systems
- Proactive in task management
- Effective communication with clients
- Proficient in managing multiple tasks simultaneously
- Proficient in active listening for conflict resolution
- Effective time management for customer communications
- Effective teamwork with diverse teams
Timeline
Customer Service Representative
IG Design Group Americas, Inc
07.2014 - Current
Data Entry/ Customer Service Representative
Healthcare Billing, Inc.
01.2006 - 01.2013
Customer Service Representative
Mease Hospital
01.1989 - 01.1990
Certificate Of Achievement - Strategic Organizational Leadership
Villanova University
Certificate Of Achievement - Mastering Organizational Effectiveness
Villanova University
Certificate of Achievement - Human Resource Management
Villanova University
Completed one year of coursework towards Bachelor’s Degree - Special Education/Early Childhood
St. Petersburg Junior College
College Prep Curriculum - undefined
Countryside High School
Bachelor of Science - Business Administration With Conc. in HR
Southern New Hampshire University
Associate of Science - Business Administration
Southern New Hampshire University
Certificate of Achievement - Human Resource Management
Villanova University
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