Kimberly Hurst
Williston,ND
Summary
Self-motivated, dedicated and results-oriented professional with a proven track record of delivering exceptional customer service experiences, while consistently exceeding expectations. Known for meticulous attention to detail and adeptness in data entry and analysis, ensuring accuracy and proficiency in all tasks. Possessing a strong foundation in research methodologies, used to leverage and inform strategic decision-making. With a natural inclination for adaptability and a rapid learning curve, consistently embrace and excel in mastering new concepts and technologies. Seeking to influence these skills and experiences to drive operational growth and surpass expectations, poised to make an immediate and impactful contribution to an organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Manager
Blue Cross Blue Shield
02.2023 - 06.2023
- Health and Accident state exam passed and completed.
- Focused on growing and developing existing accounts, together with generating new business.
- Understood company's business, goals, values, strategies as well as industry trends and directions.
- Crafting targeted strategies designed to meet specific client needs and provides product recommendations based on internal and external factors.
- Meet regularly with assigned client accounts and ensure clients are consistently satisfied with products and services.
- Provided expert customer support and resolving escalated issues by responding swiftly and managing client inquiries, concerns, and requests.
- Streamlined internal processes for better efficiency in account management tasks.
- Identifying additional sales opportunities during renewal process.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
Receptionist
Neff Eiken & Neff Law Firm
12.2021 - 04.2022
- Greet and welcome clients in person and on the phone; answer high-volume phone calls with a multi-line phone system; screened and relayed messages to appropriate people.
- Maintained front desk expenditures, and receipt log book from clients for services rendered; maintained a clean and well organized reception area and front desk.
- Resolved customer problems and complaints.
- Led onboarding of prospect clients by performing conflict of interest searches on prospect clients with the company database.
- Routed incoming mail and messages to relevant personnel without delay; developed and utilized effective filing systems to legally extinguish outdated client files while safeguarding any original legal documents.
- Assisted lawyers with duties as assigned.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Administrative Assistant
H & H Electric
06.2021 - 10.2021
- Greet clients in person and answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided administrative support to executives of finance department; coordinated with field personnel retrieving, copying, filing and electronically entering daily logs for billing.
- Reconciled daily estimates for services rendered using QuickBooks Desktop software.
- Converted estimates to rolling invoices in a weekly billing cycle for top-tier clients.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records; met and exceeded weekly invoicing deadlines.
- Provided detailed expense reports for company CEO and clients.
- Assisted with accounts payable and receivable; billed clients through an electronic filing system.
- Worked as liaison and point of contact on a daily basis with top-tier clients and their executives to conform proper coding for billing efficiency.
- Responsible for maintaining high-level customer accounts with with superior customer satisfaction.
Storefront Associate
Northwest Supply
07.2020 - 04.2021
- Greeted customers and helped with product questions, selections, and purchases; answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Assisted with maintaining inventory accuracy by participating in regular cycle counts.
- Excellent communication skills, both verbal and written.
- Operated QuickBooks Online.
- Maintain accurate and attractive merchandise displays.
- Laser die-cutting and rotary production including plaques, trophies and various engravable items.
- Understood and utilized CorelDraw software.
- Developed and designed custom orders for different kinds of projects; prioritized orders by importance and deadlines.
Self-Employed
Fuel With Fat, LLC
07.2018 - 01.2020
- Owner and founder of Fuel With Fat, LLC
- As a certified holistic health coach dedicated to inspiring dietary and lifestyle habits to promote improved health in clients, both in-person and online; assessed client's health history and personalized wellness plans for individuals and groups.
- Implemented multiple marketing and social media platforms that generated leads and steady clientele.
- Gained extensive knowledge in data entry, analysis and reporting.
- Ability to manage and prioritize multiple concurrent and critical roles as business owner and coaching expert; perfected excellent customer service and coaching skills.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
Call Center Agent
Arrowhead Promotion
05.2006 - 07.2009
- Answered, screened and processed an average of 100 calls per shift by using call management system and web-based communications.
- Resolved customer disputes in timely manner by leveraging client products knowledge; increased efficiency and team productivity by promoting operational best practices.
- Consistently met or exceeded performance targets through diligent attention to detail, strong communication skills and efficient data entry of each call.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Used strong analytical and problem-solving skills.
- Created and maintained detailed database to develop to develop effective solutions for challenging situations.
- Cultivated customer relationships; established thorough knowledge of protocols so customer inquiries could be answered efficiently reducing wait times;
- Maintained upbeat and positive attitude at all times and responded compassionately when customers expressed grievances and frustration; met and exceeded all call speed, accuracy and volume performance benchmarks on a consistent basis; maintained high-volume workload in a fast-paced environment.
Administrative Assistant
Hammerlund Construction
05.2005 - 11.2005
- Greeted guests with superior customer service both in person and answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided detail-oriented support to office staff by assisting accounts payable, accounts receivable and bookkeeper clerks.
- Ensured all invoicing and employee records were accurately kept and organized using paper filing system.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Understood and utilized company database and office software systems; volunteered to help with special projects of varying degrees of complexity.
- Traveled to construction bid locations; developed professional relationships with customers and contractors during company construction bidding.
Education
Health and Accident Insurance License -
North Dakota Insurance Department
North Dakota04.2023
High School Diploma -
Grand Rapids High School
Grand Rapids, MN01.2005
Skills
- Strong Research Skills; Attention to Detail; Multi-tasking
- Quickbooks Desktop; Quickbooks Online
- Computer Proficiency; Google Products; Microsoft
- Assisted Accounts Payable; Receivable; Payroll
- Data Entry; Data-driven decision-making
- Leadership Abilities; Time Management
- Customer Satisfaction; Client Relations; Client Rapport
- Organizational Skills; Coordinating documents
- Effective Communicator; Customer Relationships
- Detail-Oriented; Critical Thinking; Issue Resolution
- Independent Worker; Team Player; Goal-Oriented
- Master Remote Work Certified; Social Media Management
Certification
- Master Remote Work Certification
Utah State University Extension &
University of North Dakota
- Certified Ketogenic Living Coach
Ketogenic Living 101, LLC
Accreditations: NASM, AFAA, ISSA, CPD
Timeline
Account Manager
Blue Cross Blue Shield
02.2023 - 06.2023
Receptionist
Neff Eiken & Neff Law Firm
12.2021 - 04.2022
Administrative Assistant
H & H Electric
06.2021 - 10.2021
Storefront Associate
Northwest Supply
07.2020 - 04.2021
Self-Employed
Fuel With Fat, LLC
07.2018 - 01.2020
Call Center Agent
Arrowhead Promotion
05.2006 - 07.2009
Administrative Assistant
Hammerlund Construction
05.2005 - 11.2005
Health and Accident Insurance License -
North Dakota Insurance Department
High School Diploma -
Grand Rapids High School
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