Experienced with direct client support, crisis intervention, and advocacy. Utilizes effective communication and empathy to build trust and provide guidance. Track record of implementing successful community outreach programs and fostering supportive environment.
Overview
18
18
years of professional experience
Work History
Social Media Marketing Specialist
All Things Social Media, LLC (self-employed)
Shaker Heights , Ohio
01.2015 - Current
Analyzation of key performance indicators monthly, applying data analytics to drive future strategic planning.
Curate and segment editorial content to increase engagement and growth.
Improve page content, keyword relevancy, and branding to achieve SEO goals.
Monitor online brand presence to engage with users and strengthen customer relationships.
Development of paid ads achieving average of 1700 views per ad per month.
Grief Counselor, Bereavement Specialist
Brown-Forward Funeral Home
Shaker Heights , Ohio
01.2010 - Current
Established family-centered, strengths-based, culturally competent and individualized supportive services for individuals and families.
Work collaboratively with over 20 social service agencies, referral sources and other treatment professionals to meet patient care needs.
Mediate conflicts within families to clarify and resolve immediate underlying issues.
Social Worker
Reserve Care (formerly Hospice of the Western Reserve)
Cleveland, OH
12.2024 - 08.2025
Facilitated patient assessments to identify psychosocial needs and develop tailored care plans.
Coordinated interdisciplinary team meetings to ensure comprehensive patient support and effective communication.
Provided grief counseling to families, offering emotional support during end-of-life transitions.
Advocated for patient rights and access to necessary resources, enhancing overall quality of care.
Facilitated effective communication between patients, families, and interdisciplinary team members to ensure a seamless hospice experience.
Supported patients in navigating complex healthcare systems, securing necessary resources, and addressing barriers to care.
Lead Case Manager
Council For Economic Opportunities In Greater Cleveland
Cleveland, OH
04.2018 - 04.2020
Maintained caseload of more than 20 clients referred by Cuyahoga County Division of Family Services, Adult Probation and Parole, and other agencies.
Conducted clinical assessments using DSM-V criteria IDC-10 coding and developed treatment plans using collaborative, person-centered philosophy.
Provided crisis intervention, guidance, comprehensive case management services and connected clients and families to appropriate resources to support family preservation.
Facilitated communication between agencies about best practices to create comprehensive care system and eliminate barriers to client support.
Developed and implemented new programming to address emerging community needs, supplement agency services, and bridge gaps in care.
Improved quality of care by creating digital content supporting curriculum utilized in psycho-educational groups.
Mental Health Clinician
The Center For Child And Family Advocacy
Napoleon, OH
05.2008 - 10.2015
Collaborated with court agents, probation and parole to provide clinical assessments and treatment recommendations.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Guided clients by offering multiple evidenced-based therapeutic interventions and modalities to support successful achievement of their treatment goals.
Planned and organized individual, play-based, sand-tray, and group therapy for clients ranging in ages from early childhood through late adulthood.
Evaluated effectiveness of interventions to continuously improve service quality and to focus on satisfaction of persons served.
Adjunct Professor of Social Work
Defiance College
Defiance, OH
01.2010 - 05.2015
Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities.
Collaborated with faculty to support and maintain national accreditation by Council of Social Work Education.
Facilitated CSWE accredited courses, providing instruction for up to 60-100 undergraduate students per semester.
Precepted bachelor's level social work student interns exemplifying proper professional standards of practice based upon NASW Code of Ethics and core values.
Education
Master of Social Work - Macro Social Work
University of Toledo
Toledo, OH
05.2010
Bachelor of Science - Social Work
Defiance College
Defiance, OH
08-2008
Skills
Content scheduling
Visual storytelling
Community engagement
Performance tracking
Influencer marketing
Personal Information
Title: LSW, MSW
Timeline
Social Worker
Reserve Care (formerly Hospice of the Western Reserve)
12.2024 - 08.2025
Lead Case Manager
Council For Economic Opportunities In Greater Cleveland
Social Media Marketing Specialist at Seasons Bali Addiction & Mental Health SpecialistSocial Media Marketing Specialist at Seasons Bali Addiction & Mental Health Specialist