Kimberly Huston

• Oversight and leadership of day-to-day operations and facilities department activities in accordance with health center mission and vision.
• Worked collaboratively with executive leadership to implement new procedures and policies and corrective actions to improve quality improvement and assurance.
• Defined, implemented, and revised operational policies and guidelines for five departments and four medical service centers within medical center.
• Monitored, analyzed, and developed medical office workflow and administrative processes to reduce inefficiencies and ensure operations running effectively.
• Successful implementation of Communications Specialist position, with company branding, social media presence, and community outreach resource event coordination.
• AAAHC Accreditation active team member; creation of policies and procedures, education of personnel, quality improvement and assurance, accreditation preparation.
• Planned and managed adherence to project budget and contracts and assisted in identification and development of scope change documents.

• Evaluated interactions between associates and patients to assess personnel performance and patient satisfaction.
• Led practice wide improvement initiatives to advance operational efficiencies and increase revenue.
• Implemented new quality improvement and quality assurance studies to improve patient standards.
• Established and administered annual budget with controls to prevent overages, improve clinical profitability, measurable KPIs, and support growth objectives.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Conducted confidential investigations of violations for state and federal agencies pertaining to patient and staff safety, insurance standards, and employee laws and regulations with successful completion of investigations.
• Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
• Provided regular updates to leadership team on quality metrics, communicating consistency problems or production deficiencies with leadership.
• Direct day-to-day administrative and operational functions for five location facility, providing guidance and leadership to over 35 employees across more than six departments.
• Mentored new hires, resulting in stronger staff development, reduced turnover rates by 32%, and increased productivity per provider .
• Identified and proactively solved internal problems related to employee turnover by revamping training approaches with creation of success driven training program.

• Developed and implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help surgical staff, medical assistants, physicians, and scribes improve understanding of medical equipment, documentation, coding and billing, MIPS requirements, and compliance with medical practice standards.
• Facilitate hiring of qualified medical (physicians, surgical team, RN, Medical Assistants, scribes, location manager) personnel by interview applicants and making recommendations for employment.
• Developed and implemented efficient operations and cost-effective systems to meet current and future needs of organization, ensuring continuous improvement in all areas of operational performance.
• Project implementation of medical procedures, treatments, and employment retention strategies.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel, clinics, and collections.
• Analytical assessment of medical supply vendors for reduction of inventory cost and implementation of IMS.
• Communicated and monitoring of monthly financial statements and budgets including relevant historical comparisons.
• Designed and implemented key performance indicators (KPI) to measure productivity of physicians, staff, and locations.
• OSHA compliance of 6 Podiatry, Family Practice, Surgical Center, and Physical Therapy offices; including education of staff, inspection reporting, and compliance hazards being addressed.

• Hired, managed, and trained 15 medical staff per location.
• Established and monitored goals, conducted performance reviews and completed payroll processing for staff.
• Managed appointment scheduling and itinerary coordination for both clients and personnel.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.
• Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Compared vendor prices and negotiated for optimal savings.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

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