Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kimberly Hutchins

Forest City,NC

Summary

Experienced dog groomer and front desk professional with over 20 years in the pet care industry. Proven ability to deliver excellent customer service, manage front office operations, and lead grooming teams. Strong communication and organizational skills with a passion for animals and client care. Detail-oriented, reliable, and committed to creating positive customer experiences in both grooming salon and veterinary settings.

Overview

14
14
years of professional experience

Work History

Dog Groomer / Customer Service Representative

Rollover Pets
12.2015 - Current
  • Provide expert grooming services to dogs of all breeds and sizes.
  • Manage front desk responsibilities, including scheduling appointments, answering phones, and checking clients in and out.
  • Build long-term relationships with clients through exceptional service and attention to detail.
  • Train and mentor junior groomers and support staff.
  • Maintain a clean, organized grooming area and ensure all animals are treated with care and compassion.
  • Resolve customer concerns with professionalism and empathy.

Owner / Head Groomer / Manager

Grooming Salon Owner
06.2011 - 01.2020
  • Operated a successful grooming business providing personalized grooming and customer care.
  • Managed all aspects of business operations: client communications, scheduling, inventory, and financial records.
  • Provided high-quality grooming services while ensuring safety and comfort of pets.
  • Developed a loyal client base through excellent service and communication.
  • Oversaw a small team and ensured high standards of cleanliness and professionalism.

Front Office Assistant / Veterinary Technician

Foothills Animal Clinic
08.2015 - 11.2015
  • Supported front desk operations: answering phones, scheduling appointments, greeting clients, and managing patient records.
  • Assisted veterinarians during exams and minor procedures.
  • Handled pet restraint, medication administration, and patient monitoring.
  • Educated pet owners on post-visit care and treatment plans.
  • Maintained a compassionate and professional demeanor under pressure.

Education

Isothermal Community College
01.2017

Certified - professional dog grooming techniques and safety standards

PetSmart Grooming Academy
01.2005

Skills

  • Customer Service & Client Relations
  • Front Desk & Phone Management
  • Scheduling & Appointment Coordination
  • Team Leadership & Staff Training
  • Animal Handling & Grooming Safety
  • Multitasking in Fast-Paced Environments
  • Strong Verbal and Written Communication
  • Problem Solving & Conflict Resolution
  • Knowledge of Veterinary Terminology
  • Compassionate Animal Care
  • Business Management & Organization
  • Microsoft Office & POS Software

References

  • Dr. Barbara Booth, 828-248-2168
  • Donna Hensley, 828-755-4531
  • Fred Harrill, 704-472-0692

Timeline

Dog Groomer / Customer Service Representative

Rollover Pets
12.2015 - Current

Front Office Assistant / Veterinary Technician

Foothills Animal Clinic
08.2015 - 11.2015

Owner / Head Groomer / Manager

Grooming Salon Owner
06.2011 - 01.2020

Isothermal Community College

Certified - professional dog grooming techniques and safety standards

PetSmart Grooming Academy

Similar Profiles

CREATE PROFILE