Kimberly Hvidsten
Fargo,ND
Summary
I am an organized leader who builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Develops strategies, provides training, sets goals and obtains team feedback. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Strives on reliability, punctuality, and overall success. I am capable and receptive to new concepts, and am eager to expand my work experience while adding to benefit to your organization.
Overview
25
25
years of professional experience
Work History
Team Lead
John Deere
11.2017 - 09.2023
- Manufactured/assembled GPS boards, brakes, turn signals etc. from start to finish for Tractors and vehicles.
- Lead and trained a team of seven.
- Reported back to the supervisor on my team.
- Provided data for annual reporting on team members.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated a pressurized temperature chamber.
- Product tested our designs.
- Solely responsible for all special orders, consulted with the proto-type engineers on product fulfillment and design.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Designed strategic plan for component development practices to support future projects.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standards through personal example to help each member understand expected behaviors.
- Set exemplary standards for attendance, with a six year perfect attendance record.
Lab Associate
Omara Incorporated
05.2010 - 10.2017
- Provided, tested, and mixed color formulas using weighed out colored pellets.
- Matched finalized customer orders to invoices with precision.
- Operated an Extruder Machine, reaching 600 degrees fahrenheit .
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Maintained laboratory equipment to assure good working condition for optimal results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Oversaw items in inventory and reordered before supplies diminished.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Daily data entry for real time inventory.
- Sent customers sample colors for approval.
Fiber Optic Assembly Team Lead
Corning Cable Systems
01.2004 - 10.2009
- Fed colored optic fibers into connectors.
- Fastened fibers.
- Cleansed and dried products prior to packaging.
- Maintained a tidy workspace to assure costumer satisfaction.
- Completed tasks on time to meet quality and safety standards.
- Followed safety protocols to maintain safe working environment.
- Assembled parts correctly according to specifications, reducing quality issues.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
Customer Service Manager
Hudson Discount Drug
03.1999 - 01.2004
- Operated a till.
- Filled, shipped, and billed out online prescription medications.
- Solely responsible for all Medicaid reporting and bookkeeping.
- Shipped prepared orders via FedEx, UPS, and USPS.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
CNA Licesnse - Certified Nursing Assistant
Caldwell Community College And Technical Institute
Husdon, NC12.1988
GED -
Caldwell Community College And Technical Institute
Hudson, NC05.1988
Skills
- Quality Control
- Job Assignments
- Field Support
- Production Monitoring
- Operational Efficiency and Safety
- Overseeing Personnel
- Team Member Motivation
- Performing Evaluations
- Guest Satisfaction
- Performance Improvement
- Resource Allocation
- Continuous Improvement Process
Timeline
Team Lead
John Deere
11.2017 - 09.2023
Lab Associate
Omara Incorporated
05.2010 - 10.2017
Fiber Optic Assembly Team Lead
Corning Cable Systems
01.2004 - 10.2009
Customer Service Manager
Hudson Discount Drug
03.1999 - 01.2004
CNA Licesnse - Certified Nursing Assistant
Caldwell Community College And Technical Institute
GED -
Caldwell Community College And Technical Institute
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