KIMBERLY IBARRA

• Maintained organized environment
• Employee of month October 2017
• Provided training and support to new associates to help provide high-quality customer service.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded proactively and positively to rapid change.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Cared with empathy and compassion to build positive patient and family relationships.
• Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
• Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls alongside CNA employee.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Transported patients between rooms and different units.
• Documented patient information and care activities in electronic health record.
• 
  

Clinical Rotation