Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Professional Data Entry leader with strong organizational skills and teamwork acumen. Provides superior guidance and service to employees. Well-versed in process improvements, delegating and monitoring performance metrics.
Skills
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Work History
Data Entry
Transcore
Houston, United States
Audited production reports, tracking data entry and processing errors.
Reported statistics requested by senior management accounting for database growth and call volume.
Conducted performance reviews of employee goals, objectives and performance expectations.
Participated in weekly conference calls with management to discuss department updates and strategies.
Customer Service Representative
Dialog Direct, Qualfon
Houston, TX
09.2020 - 06.2021
Specialized in communicating with clients needing assistance with their coverage
Using systems trained in to collectively give customers correct information needed
Provided customers with up to date information regarding their healthcare coverage
Making sure customers were satisfied with services
Ensuring that customers are pleased with answers to their questions.
Spoke with at least 50 customers per day.
Established customer-agent relationships.
Provided primary customer support to internal and external customers
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Updated account information to maintain customer records
Recommended products to customers, thoroughly explaining details
Responded to customer requests for products, services and company information
Answered product and service questions, suggesting other offerings to attract potential customers
Clarified customer issues and determined root cause of problems to resolve product or service complaints
Offered advice and assistance to customers, paying attention to special needs or wants
Answered customer telephone calls promptly to avoid on-hold wait times
Recorded account information to open new customer accounts
Collected and analyzed customer information to prepare product or service reports
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Law Clerk
Waobikeze and Associates P.C
Houston, TX
01.2018 - 05.2020
Research relevant legal materials and information to aid in making decisions
Speak with various court staff to understand and clarify information
Prepare documentation of legal proceedings
Prepare various legal documents
Perform research and identify implications for cases from legal precedents or other legal information
File documents and put them up correctly
Supervised other law clerks
Stamp and filed all mail received
Typed up forms and documents
Used internal templates to prepare subpoenas and client correspondence.
Spoke to adjusters to settle cases.
Scanned documents and put them in correct e file
Responded to emails received from clients and others
Communicated with over 20 walk in clients per day.
Set appointments with at least 4-5 clients each day
Answering at least 20-50 phone calls per day.
Created and prepared legal drafts by organizing and assembling information for legal documents and forms