Summary
Skills
Work History
Work Availability
Education
Accomplishments
Certification
Overview
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Kimberly Ikiba

Kimberly Ikiba

Customer Service, Data Entry
Houston,Texas

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Professional Data Entry leader with strong organizational skills and teamwork acumen. Provides superior guidance and service to employees. Well-versed in process improvements, delegating and monitoring performance metrics.

Skills

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Work History

Data Entry

Transcore
Houston, United States
  • Audited production reports, tracking data entry and processing errors.
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Conducted performance reviews of employee goals, objectives and performance expectations.
  • Participated in weekly conference calls with management to discuss department updates and strategies.

Customer Service Representative

Dialog Direct, Qualfon
Houston, TX
09.2020 - 06.2021
  • Specialized in communicating with clients needing assistance with their coverage
  • Using systems trained in to collectively give customers correct information needed
  • Provided customers with up to date information regarding their healthcare coverage
  • Making sure customers were satisfied with services
  • Ensuring that customers are pleased with answers to their questions.
  • Spoke with at least 50 customers per day.
  • Established customer-agent relationships.
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Updated account information to maintain customer records
  • Recommended products to customers, thoroughly explaining details
  • Responded to customer requests for products, services and company information
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Recorded account information to open new customer accounts
  • Collected and analyzed customer information to prepare product or service reports
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions

Law Clerk

Waobikeze and Associates P.C
Houston, TX
01.2018 - 05.2020
  • Research relevant legal materials and information to aid in making decisions
  • Speak with various court staff to understand and clarify information
  • Prepare documentation of legal proceedings
  • Prepare various legal documents
  • Perform research and identify implications for cases from legal precedents or other legal information
  • File documents and put them up correctly
  • Supervised other law clerks
  • Stamp and filed all mail received
  • Typed up forms and documents
  • Used internal templates to prepare subpoenas and client correspondence.
  • Spoke to adjusters to settle cases.
  • Scanned documents and put them in correct e file
  • Responded to emails received from clients and others
  • Communicated with over 20 walk in clients per day.
  • Set appointments with at least 4-5 clients each day
  • Answering at least 20-50 phone calls per day.
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms
  • Invoiced clients for legal fees.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education

Associates degree -

Lone Star College System
Spring, TX

Accomplishments

    Honors college society student.

Certification

Life, Health Insurance

Overview

3
3
years of professional experience
1
1
Certificate
Kimberly IkibaCustomer Service, Data Entry