Summary
Skills
Work History
Work Availability
Education
Accomplishments
Certification
Overview
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Kimberly Ikiba

Kimberly Ikiba

Customer Service, Data Entry
Houston,Texas

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Professional Data Entry leader with strong organizational skills and teamwork acumen. Provides superior guidance and service to employees. Well-versed in process improvements, delegating and monitoring performance metrics.

Skills

ResearchMicrosoft OfficeNotary PublicMicrosoft OutlookWriting SkillsAdobe AcrobatLegal DraftingLegal ResearchProofreadingEnglishPersonal Assistant ExperienceCommunication skills

Professional telephone demeanor

Complaint resolution

Report preparation

Work History

Data Entry

Transcore
Houston, United States
  • Audited production reports, tracking data entry and processing errors.
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Conducted performance reviews of employee goals, objectives and performance expectations.
  • Participated in weekly conference calls with management to discuss department updates and strategies.

Customer Service Representative

Dialog Direct, Qualfon
Houston, TX
09.2020 - 06.2021
  • Specialized in communicating with clients needing assistance with their coverage
  • Using systems trained in to collectively give customers correct information needed
  • Provided customers with up to date information regarding their healthcare coverage
  • Making sure customers were satisfied with services
  • Ensuring that customers are pleased with answers to their questions.
  • Spoke with at least 50 customers per day.
  • Established customer-agent relationships.
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Updated account information to maintain customer records
  • Recommended products to customers, thoroughly explaining details
  • Responded to customer requests for products, services and company information
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Recorded account information to open new customer accounts
  • Collected and analyzed customer information to prepare product or service reports
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions

Law Clerk

Waobikeze and Associates P.C
Houston, TX
01.2018 - 05.2020
  • Research relevant legal materials and information to aid in making decisions
  • Speak with various court staff to understand and clarify information
  • Prepare documentation of legal proceedings
  • Prepare various legal documents
  • Perform research and identify implications for cases from legal precedents or other legal information
  • File documents and put them up correctly
  • Supervised other law clerks
  • Stamp and filed all mail received
  • Typed up forms and documents
  • Used internal templates to prepare subpoenas and client correspondence.
  • Spoke to adjusters to settle cases.
  • Scanned documents and put them in correct e file
  • Responded to emails received from clients and others
  • Communicated with over 20 walk in clients per day.
  • Set appointments with at least 4-5 clients each day
  • Answering at least 20-50 phone calls per day.
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms
  • Invoiced clients for legal fees.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education

Associates degree -

Lone Star College System
Spring, TX

Accomplishments

    Honors college society student.

Certification

Life, Health Insurance

Overview

3
3
years of professional experience
1
1
Certificate
Kimberly IkibaCustomer Service, Data Entry