Kimberly Ilo
Killeen,TX
Summary
Accomplished Administrative Officer with a proven track record at BCP Painting Company, excelling in office management and strategic planning. Leveraged professional communication and critical thinking to enhance operational efficiency and foster team cohesion. Demonstrated success in boosting employee morale and client satisfaction, contributing to significant project achievements and continuous improvement initiatives.
Overview
24
24
years of professional experience
Work History
Administrative Officer
BCP Painting Company
10.2010 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Contributed to successful projects by providing essential administrative support and resource management.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
Manager on Duty
Red's BBQ, LLC
03.2008 - 01.2009
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Developed and implemented strategies to increase sales and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Communications Equipment Specialist
US Army
08.2000 - 06.2006
- Install and maintain secure and open lines of communication during field training and missions abroad.
- Maintain equipment to ensure functionality and efficiency during installation and use.
- Followed all company policies and procedures to deliver quality work.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
12.2008
No Degree - Communication Transmission
Multichannel Transmissions Systems Operator
Fort Gordon, GA02.2001
High School Diploma -
Waianae High School
Waianae, HI06.2000
Skills
- Office Management
- Scheduling and calendar management
- Records Management
- Documentation and control
- Customer and client relations
- Critical Thinking
- Professional Communication
- Complex Problem-Solving
- Dedicated Team Player
- Team Bonding
- Strategic Planning
Timeline
Administrative Officer
BCP Painting Company
10.2010 - Current
Manager on Duty
Red's BBQ, LLC
03.2008 - 01.2009
Communications Equipment Specialist
US Army
08.2000 - 06.2006
Associate of Arts - Business Administration And Management
University of Phoenix
No Degree - Communication Transmission
Multichannel Transmissions Systems Operator
High School Diploma -
Waianae High School
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