Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic

Kimberly Ines

Belleville,KS

Summary

Results-driven professional with 30 years of experience in retail, including 29 years in supervisory roles. Proven ability to lead teams, enhance communication, and optimize organizational processes. Committed to continuous learning and career advancement as a Store Lead. Recognized for quick adaptability and a proactive approach to challenges. Experience stepping into roles and quickly making positive changes to drive company initiatives. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Replenishment Coach

Walmart
Concordia, Ks
10.2021 - Current
  • Servant Leadership
  • Supervised daily operations to ensure efficient store management.
  • Maintained a neat, clean, organized work environment that meets company standards.
  • Resolved customer inquiries and complaints promptly to enhance customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Participated actively in the recruitment process for new hires at the store level.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Trained, coached, and mentored new team members on customer service and operational standards; Lead by example
  • Conducted regular team meetings to promote communication and teamwork.
  • Delegated work to staff, setting priorities and goals.
  • Conducted performance evaluations to identify growth opportunities and enhance employee development.
  • Ensured compliance with company policies and safety regulations on the sales floor.
  • Ensured compliance with local health and safety regulations in the store environment.
  • Managed inventory levels and organized stockrooms to maintain optimal product availability.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Managed special store projects to improve store-wide processes and operations.
  • Monitored inventory levels and reordered merchandise as needed.
  • Executed all merchandising directives accurately according to planograms.
  • Implemented visual merchandising standards to improve product displays and attract customers.
  • Collaborated with other managers on projects such as store layout changes or marketing campaigns.
  • Implemented visual merchandising standards to enhance product displays.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Assisted in developing sales strategies that improved overall store performance.
  • Cultivate a culture of safety within the store to promote an accident free workplace.

Apparel Team Lead

Walmart
Concordia, KS
07.1995 - 10.2021
  • Kept departments within the area on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Cultivated talented team of departmental employees through outstanding mentoring, training, and teaching skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Demonstrated excellent communication skills in resolving product and customer complaints.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and communicates concerns with management.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Taught, trained and mentored new team members
  • Followed all safety protocols and company processes and procedures.
  • Help to ensure that Federal, state and local guidelines for Covid-19 are being implemented and followed, including wearing of masks, and social distancing
  • Ensure that company cleaning standards and safety procedures are followed with cleaning and sanitation during Covid-19
  • Monitored employee productivity and provided constructive feedback and coaching.

Sales Associate

JcPenney
Lombard, IL
12.1994 - 07.1995
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Helped average of 50 customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed household items and checking inventory for items at other locations.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.

Education

Bachelors of Arts - French Language and Literature

Northern Illinois University
DeKalb, Il
12.1999

Associate of Arts - French Language And Literature

Collge of DuPage
Glen Ellyn, IL
05.1994

Skills

  • Time management
  • Exceptional organizational skills
  • Excellent communication skills
  • Problem solving
  • Customer service
  • Strong Leader
  • Store operations
  • Attention to detail

Accomplishments

  • Cashier July 1995 promoted to Customer Service Manager after 3 months
  • October 1998 promotion to Claims Manager
  • September 1999 promotion to Modular Team Leader
  • August 2000 Customer Service Manager after transfer to Kansas store
  • October 2000 Back-up Apparel Department Manager
  • November 2001 Promotion to Department Manager of Infants and Girls
  • May 2010 Promotion to Zone Merchandise Manager
  • July 2015 Lateral move to current Department Manager position when prior role was phased out
  • Exceeds Expectations on Evaluation last 10 years as hourly supervisor
  • Associate of the Month multiple times
  • Happy to Help award multiple times
  • Multiple Merit raises for recognition of outstanding work
  • Good Job Button from Market Manager as well as from Regional Visit for the standards and appearance of my areas.
  • My areas were recognized several times by customers and Store Managers of other Walmart stores who were travelling through for the way the department looked and was run.

References

  • Patti Arnold Paarnol@gmail.com (785) 577-1946
  • Sherry Wicks Lmkaryok@gmail.com(785) 317-7653
  • Rodney Hollerich Royals6870@yahoo.com 918) 269-4375
  • Maranda Motes Motesie@hotmail.com (785) 443-0205

Certification

  • Food Safety certification

Timeline

Replenishment Coach

Walmart
10.2021 - Current

Apparel Team Lead

Walmart
07.1995 - 10.2021

Sales Associate

JcPenney
12.1994 - 07.1995

Bachelors of Arts - French Language and Literature

Northern Illinois University

Associate of Arts - French Language And Literature

Collge of DuPage

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