Kimberly Ireland
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Facilitates positive and productive interactions between workers, leaders, and union representatives. Successful background reaching consensus and smoothing relations to maximize success of negotiations. Articulate and decisive professional with respectful and resourceful approach.
Overview
15
15
years of professional experience
Work History
Volunteer Shop Steward
Culinary Workes Union Local 226
01.2017 - Current
- Organized regular meetings with staff to discuss ongoing projects, address any issues or concerns, and maintain open lines of communication among team members.
- Assisted in recruitment process), conducting interviews and selecting qualified candidates who would contribute positively to the team dynamic.
- Resolved conflicts between employees professionally, fostering a positive working environment for all team members.
- Regularly communicated with upper management regarding staff concerns and suggestions, advocating for employee needs and interests.
- Provided training and mentorship to new hires, ensuring they were equipped with necessary skills for success in their roles.
- Played an instrumental role in the resolution of labor disputes), mediating conversations between management and staff to achieve mutually beneficial outcomes.
- Fostered a culture of continuous improvement) by encouraging employees to share ideas and suggestions for enhancing workplace processes or procedures. Negotiated favorable contract terms for employees, resulting in improved job satisfaction and retention.
- Established over 50 strong relationships with union representatives) to facilitate effective collaboration on matters related to worker's rights and protections.
- Ensured compliance with labor laws), keeping up-to-date on changes in legislation that could impact both employer and employee rights.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Negotiated collective bargaining agreements.
Front Services Dispatcher
The Mirage Hotel
11.2009 - 07.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed approximately 10 or more conflict resolutions with guest and/or customers daily, front services/bell & door team, and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch by implementing a thorough double-check system for all entries.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Processed invoices and payments for mobility rentals to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Managed high-stress situations to ensure guest and/or customer calmness, using effective communication and problem-solving skills.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Assisted in resolving guest and/or customer complaints and grievances.
- Utilized dispatch software to enter guest requests for luggage assistance (check in/out), deliveries and convention runs.
- Provided guest and/or customers with information on products and services.
Education
High School Diploma -
Southern Nevada Vocational Technical Center
Las Vegas, NV06.1990
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Dispatch Coordination
- Guest and/or Customer Service
- Critical Thinking
- Active Listening
- Multitasking Abilities
- Effective Communications
- Teamwork and Collaboration
Timeline
Volunteer Shop Steward
Culinary Workes Union Local 226
01.2017 - Current
Front Services Dispatcher
The Mirage Hotel
11.2009 - 07.2024
High School Diploma -
Southern Nevada Vocational Technical Center
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