Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Irish

Cleveland,TX

Summary

Accomplished Assistant Store Manager with a proven track record, enhancing store sales through strategic merchandise displays and cleanliness. Expert in operations management and customer service, I excel in conflict resolution and team motivation, significantly improving workplace productivity and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Lead

Dominos Pizza Inc.
03.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Enforced company policies and regulations with employees.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.

Assistant Manager

Papa Johns
12.2019 - 03.2024
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Assistant Store Manager

CubeSmart
08.2020 - 09.2023
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Collection calls for over due accounts.
  • Daily lock checks to ensure customer safety
  • Assisating customers with info for storage sizes and needs based off what they are storing
  • Setting up auctions

Assistant Store Manager

Burkes Outlet Bealls
01.2016 - 10.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Shift Leader

Platos Closest
10.2014 - 02.2016
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Generated reports detailing findings and recommendations.

Education

Bachelor Of Business - Some College

Delta State University
Cleveland, MS

High School Diploma -

Millington Central High
Millington, TN
05.2012

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Team motivation
  • Conflict Resolution
  • Workplace Safety
  • Work Delegation
  • Rules Enforcement
  • Performance Improvement
  • Staff Motivation
  • Technical knowledge
  • Operations Monitoring
  • Loss Prevention
  • Operations Management
  • Production leadership
  • Scheduling expertise
  • Shift leadership
  • Productivity monitoring
  • Cash Handling
  • Customer Service Management
  • POS System Operation
  • Daily workflows
  • Training Assistance
  • Client Service

Certification

Food handler

Timeline

Shift Lead

Dominos Pizza Inc.
03.2024 - Current

Assistant Store Manager

CubeSmart
08.2020 - 09.2023

Assistant Manager

Papa Johns
12.2019 - 03.2024

Assistant Store Manager

Burkes Outlet Bealls
01.2016 - 10.2019

Shift Leader

Platos Closest
10.2014 - 02.2016

Bachelor Of Business - Some College

Delta State University

High School Diploma -

Millington Central High

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Kimberly Irish